Bangkok Airways Reviews & Complaints
Reported By: Fern Natcha Thanatporn Utachakul
Contact information:
Bangkok Airways
Bangkok, Thailand
bangkokairways.com
Im very dissapointed and unpleased by how the way bangkok airways stuff and company as general treated me… i arrived in phuket international airport as scheduled and my flight was to leave at 22.10. Whereby i could still be on time for my connecting flight (Etihad) to abu Dhabi which was leaving at 2.10am where by i was connecting my other flight later in abu dhabi to Dar Es Salaam. but what happened was the flight was delayed and i went to bangkok airways counter to inform then about my connecting flight but they told me they had already contacted with the office in bangkok airport so they know my case… but again they announced that the plane is gonna delay further to 23.10. I went back to the stuff and addressed my issue that i am going to be late for my connecting flight but they kept telling me the they already know my case and i wont be late for my flight. But when it reached 23.10 the boarding had not yet started and when i asked the stuff they said they are adding gas to the plane. So the plane started boarding at 11.20pm and finished boarding at 11.45pm. The plane therefore took from phuket airport at 12.20am and landed in bangkok at 1.23pm. We had to wait for the car to pick us up and take us from the plane to the terminal where i collected my lughage by 1.40am… after getting my luggage i followed the bangkok stuff and what they answered me was really hurt breaking… they said i should contact Etihad by myself they are not responsible. Really how can they say this after telling and lying to me the whole way of the trip that they have contacted the airline (Etihad) about my case..
So i had to find the Etihad office that was already 2.10am but there was nobody to help me… so who is responsible for this because i was ontime as scheduled but Bangkok Airways wasnt on time and now they cant help me anything im just stranded at the airport hungry n no money and i cant travel and i dont know what to do. Bangko Airways have left me with no any help