Reported By: User_bgmi

Contact information:
BGMI [Battlegrounds Mobile India]

Here’s the step-by-step recovery guide:

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1. Immediate Actions

• Change the password of your linked account (Google/Facebook/Twitter/Apple ID) immediately.

• Enable two-factor authentication (2FA) on that account.

• If you suspect your email is also compromised, secure it first — your BGMI recovery will depend on it.

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2. Contact BGMI/Krafton Support

Krafton has a support portal specifically for account issues.

How to report:

1. Go to BGMI Support page: https://www.battlegroundsmobileindia.com → Customer Support.

2. Or use in-game support (if you can log in from another account):

   • Tap the up arrow (bottom right) → Settings → Basic → Customer Service.

3. If you can’t log in at all:

   • Email [email protected] (still works for escalations) or use Krafton’s web form.

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Information to include in your request:

• BGMI Username & Character ID (ID is more important)

• Linked account type (Google, Facebook, etc.)

• Date & time when you last accessed your account

• Any in-game purchases proof (screenshots, Google Play receipts)

• Device details you usually play on (model, OS)

• IP/location you usually play from

• A clear description of the issue — mention that your account was hacked

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3. Proof of Ownership

They will likely ask for:

• Transaction receipts from Google Play / App Store

• Screenshot of account profile (if you have older ones)

• Exact character ID (find from past screenshots or from a friend’s friend list)

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4. Extra Steps

• Revoke hacker’s device access:

  • Google: https://myaccount.google.com/security→ Your devices → Sign out from unknown devices.

  • Facebook: Settings → Security and Login → Remove suspicious logins.

• Scan your device for malware/spy apps.

• Do not share OTP or recovery links from “support” accounts on social media — BGMI never asks for it in DMs.

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5. Expected Timeline

• First reply: Usually within 24–72 hours.

• Full recovery: Can take 5–15 days depending on proof provided.

• If the hacker linked the account to another service, Krafton may still restore it if you prove ownership.

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Here’s a ready-to-send BGMI hacked account recovery email that includes all the key details Krafton usually needs:

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Subject: Urgent: Request for Recovery of Hacked BGMI Account

To: [email protected]
(You can also send via BGMI’s customer support form)

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Dear BGMI Support Team,

My BGMI account has been hacked, and I am unable to access it. I am requesting your urgent assistance to recover it. Please find the details below:

• Character Name: [Your in-game name]

• Character ID: [Your 9-10 digit ID]

• Linked Account Type: [Google Play / Facebook / Twitter / Apple ID]

• Date & Time of Last Access: [DD/MM/YYYY – approx. time]

• Description of Issue:
  My account was compromised on [date]. The hacker changed my login credentials, and I can no longer access the account. I have not shared my password or login details with anyone.

• Proof of Ownership:

  1. Screenshots of my BGMI profile (attached)

  2. Transaction receipts of in-game purchases from Google Play / App Store (attached)

  3. Device details I regularly use to play (Model: [Your device name], OS: [Android/iOS + version])

  4. IP/Location I usually play from: [City, State, Country]

Please verify my identity and restore my account access at the earliest possible time. I am ready to provide any additional proof if needed.

Thank you for your urgent help.

Kind regards,
[Your Full Name]
[Your Email ID linked to the account]
[Your Contact Number]

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📌 Tips before sending:

• Attach at least 2–3 clear screenshots showing your BGMI profile, purchases, or past gameplay.

• If you bought UC, attach Google Play/Apple receipts (you can download from email or payment history).

• Send the email from the same email ID linked to your BGMI account for stronger verification.