Reported By: Nikita
Contact information:
BYJU’s
www.byjus.com
They never told me that they will be deducting the money from my account automatically and I was also not informed of their policy about the cancellation beforehand. When my classes started, in the first month they had good teachers and after the trial period was over their service became completely pathetic. I told them that they can take the money for the services they have provided, but I do not want to continue with them anymore. I mailed them and I kept on calling them only to be ignored. They finally called back only to start spewing their policy terms at me and telling me that they will take money from me even if I am not going to use their services at all. I am never going to use their services, and yet they are not entertaining anything I say, the support individual was blatantly rude, she was only telling me how I have to keep paying for things I am not going to use. I told them that I was not even given a chance to ask questions to them while signing up and yet they are not listening to me. They have not provided me any mail from their side, and they have been simply bullying me with every one of their calls.
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