Reported By: The Northern Host
Contact information:
Callcentreproject.com
Only in August 2023 did we sign up with them, and to be completely honest, our experience has been terrible.
We first spoke with Roshan, who initially demonstrated various aspects of the process and provided assurances about everything. We signed up despite all the negative reviews that were circulating about you guys in the market, and that trust has since turned into a nightmare for us.
We assumed it was a growing pain at the time and ignored Roshan’s lack of communication after receiving payment from us. We were then put in touch with your trainer Sindhu, who was unable to address any of our concerns during the training session and advised us to speak with Roshan only for clarification.
Later, we were given Kowsalya as our account manager, who was capable of overseeing everything with the exception of a team that had just been hired. She would deflect our questions like a ping pong ball if we asked her.
When we first asked about the data quality, she advised us to contact the data center team. When we emailed them, they responded that this is what they have.
This is what they can offer because it’s third-party data, and Roshan promised from the start that the leads would be warm ones—people who have been looking for the same thing—so you just need to get in touch with them.
and welcome them aboard while sharing the call disposition that we managed on our end; you’d be surprised to see that not even one person belonged to the same category.
When I became aware of these problems, I sent Roshan an email asking him to share the escalation matrix, but once again, I received no response.
The data team has surpassed all expectations today. A lead was shared with us in the name of Mr. Mridul Soni, who passed away two and a half years ago. Additionally, all of the leads are for specific people.
You explain to me how your data is pertinent to the Toll Free & Virtual Number you are selling.
The most incredible thing about your company is that there is not even one address that indicates you have an office there, which really irritated and astounded us.
Unable to identify the company’s founder, not a single customer review or comment on Google, and the majority of reviews on Trust Pilot are self-generated simply by sharing a link.
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