COMPLAINT AGAINST HOME TOWN NOIDA

HOME TOWN (FUTURE RETAIL LTD. , A PART OF THE FUTURE GROUP)
Address :FUTURE RETAIL HOME OFFICE, TOWER C, 247 PARK, LBS MARG, VIKHROLI (WEST), MUMBAI-400 083.

I bought a GREGORY PU Beige2tone (3+1+1) Sofa Set (Buyers Order No 2000057175) from Home Town Noida and a defective sofa with non homogeneous colour was delivered. Upon repeated complaints and intervention by Home Town Corporate Centre Mumbai it was replaced with another defective sofa OSCAR PU Beige2tone (3+1+1) that didn’t conform to the purchased Gregory Sofa in description, satisfactory quality and purpose stating that GREGORY Sofa Set is not available in their warehouse. At the time the defective item was delivered to me, I requested Home Town to refund the amount of Rs 58999.18 paid towards purchase of Gregory Sofa as all sofas has the same defect in leatherite, only to be informed that Home Town don’t give refund under any circumstance, they only issue credit note for faulty products and promised to provide a suitable resolution in case remarkable change in tone of leatherite appears in due course of time.
Now Home Town Noida is refusing to honour the commitment by repeatedly turning down my request of redressing the complaint satisfactorily stating that the product is out of warranty, after putting me in a state of inaction for 2 years under a false sense of hope. Home Town thus deprived me of my legal right to get refund or replacement for a defective product, sold to me with misleading information .Such type of conduct by Home Town Noida had caused harassment, mental agony and tension which had adversely affected my mind and conscience.

SATYAJIT MAZUMDER
Address : B 31 NTPC TOWNSHIP SHUBHAM SECTOR 33 RWA

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