This is a very serious note where one by one everybody is affecting by frauds conducted by “Club Group of Hotels”. we have obtained a Trial Package of Membership worth Rs.15000/- vide Agreement No: VMC-0109 through its Vaishali,Ghaziabad branch from Mr.Shadab and Mr. Shahbaz Khan. We were told all the fake things regarding their Presently situated properties and its facilities. we booked 1 night for nainital (i.e 19.04.2013) and 1 night for bhimtal(20.04.2013) which was changed (2 nights for nainital) a day before our arrival. Above it, the Property was so shabby and without any proper food facility,cleaniness and the property was very far where there was no commutation facility provided to us (as per their commitment). Following are some of the Fake commitments made by Mr.Shadab and his officer in charge Mr.Shsbaz Khan:
– Buffet System worth Rs.450/- for 2 persons at every property we utilise whereas no such system was found.
– Pick and Drop facility from Hotel + Car facility where only the fuel expenses has to bear (no such facility found).
– Clean studio Apartment with proper room service (no such facility found).Apart, earthworm were found over the floor.
– Bathing Towel,Bedsheet,soap etc. were changed once in two days as per their policy (reply by Hotel Manager).
– No Iron, wiper for bathroom was provide to us.
After informing the same to Mr.Shabaz Khan from Nainital, no action was taken by him and we left with no option to incur extra expense of Rs.5000/- on everything.Besides this, we were given to understand that we were not the single family affected as we found 2 more couple (Mr.Rajesh from Faridabad) and Mr.vikas Gupta-9466281115 from Rohtak who were fraudulently affected by Club Group of hotels. Request for refunding of money was refused by Mr.Shahbaz Khan by replying “No such Policy available” with club group.
My sincere request to the organisation is that strict action must be taken against them and our har earned money to be refunded as we have got so much of mental harrasment .Early and prior action in this regard will be highly appreciable.You may contact the undersigned for any further clarification.