Ecom Express Courier Service – Fake Excuses/ not providing info.

My shipment with tracking # 130670791 from SnapDeal was supposed to have got delivered today Aug. 31, 2015. Even though I was at home the status showed that the shipment is not delivered with code 219 – Consignee Not Available. It is really shocking to know as to why there was fake/ wrong excuse being given and the company is still ready to protect/ encourage such kinds of excuses given to its customers.
I wish that some action can be initiated against Ecom Express for giving fake excuse and secondly, not calling me before coming to a conclusion that I was not at home. Thirdly, per RTI act, I was not given any proper info. from the time I purchased the product from SnapDeal and it was supposed to have been delivered by Ecom Express courier.

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  1. Ecom express courier service IN AIZAWL MIZORAM , always not delivering the products to the shipping address and giving fake excuses like they don’t have a delivery boy and one needs to collect the products by themselves. For this purpose one has to spend again some money again even after paying everything while buying from the e-market. What is the use of having such a courier whose staffs are lazy and rude.. They can even deliver them to the exact location even within the noticeable area of the town.. I am also very unhappy with their service.

  2. Dear Chandrashekar S,

    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [email protected], mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Snapdeal Online Team