Emirates NBD Bank Reviews & Complaints

Reported By: Boetie55

Contact information:
Emirates NBD Bank
Deira, Baniyas road, United Arab Emirates

I have come to open a joint account with my wife, after all the paperwork was done, the consultant said that we need to transfer funds and thereafter the debit card will be issued as they need to debit the account as the cards are going to be couriered.

Once I had done that, giving the consultant my physical address for the courier, he whatsapps back to state that the cards cannot be issued as it is a joint account.

Which bloody bank in the world, allows you to open a joint account without sharing such information, you comply to the bank requirements by transferring funds to the newly opened account and thereafter they tell you that you cannot get a debit card because its a joint account. My wife and I must come all the way back to Dubai to change the operation to single owned account to get a debit card, furthermore the bank is incapable of forwarding the necessary documents to us via e-mail to sign and return back.

Absolutely pathetic, they should consider changing their policies or kicking out such consultants for not sharing this vital information.

Moreover, you have an account which you cannot access via internet banking, mobile banking etc.. because it requires a card number. So I have no access now to my own funds.

Fantastic!!!

Oh yes, the call centre are taking forever to get back to me on this.