GEICO – Automobile Insurance

Reported By: Tony Raymond

Contact information:
GEICO Chevy Chase, MD
Geico.com

BEWARE OF GEICO. THEY ARE AWFUL. I WAS A CLIENT FOR 47 YEARS AND CANNOT EVEN GET THE COURTESY OF A RESPONSE. PITIFUL!

Save yourself some money and much aggravation if you read the following.

The following complaint was sent to the Maryland Insurance Commission. There will be a hearing!

Anthony Raymond, Jr. v. GEICO

COMPLAINT

1. Anthony Raymond is a permanent resident of 973 Circle Drive, Baltimore County, Maryland, and has lived there since 1965. My telephone number is 410-247-0837.

2. I have not had a ticket, nor a point on my driving record for over 45 years. I do not believe I have ever had to pay a deductible for an accident while with Geico.

3. My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case. Until 2 years ago, I never had any complaints about Geico, and I even referred a number of my friends to Geico.

4. I have paid for Geico’s so-called emergency road service, not for years, but decades. During that course of time I believe I used this “service” four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

5. In December 2017, I was in Fells Point, Baltimore, and had an 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally, I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help. After a number of calls Geico did send me a check for $20, again without any apology or explanation.

6. Over the last 12 months, I have made over 10 calls to complain about Geico’s lack of service.
I requested an explanation and an apology. Despite many repeated promises, including four in the last month, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted emergency road service fees. Once again, I never received a return call.

7. In November, I once again called, and I was told my complaint was now escalated. Once again, I never received a return call.

8. On December 13, I emailed a complaint to Geico. Someone named Tom (716-730-2205) called me, and left a message. Three times I tried to reach and left messages. Once again, I never received a return call.

9. On December 14, I received an email from Geico regarding my complaint (800-424-3426). I called, and spoke with a representative. She assured me a supervisor would call me. Once again, I never received a return call.

10. On December 14, 2018 I was exiting from a parking space on Thames Street at the intersection of Wolfe Street. I was the very last spot on the right. The only way for me to legally reverse was to back up to Wolfe Street. After I completed my reversal, a vehicle drove into my driver’s side fender, and broadsided me. He backed up a bit, enough to allow me to exit my vehicle. He then proceeded to scream at me saying I struck his car. I asked him if he was crazy, since my car had completed my exit, and he started screaming at me. Then his girlfriend started to yell at me. I said I wanted his insurance card, which also happened to be Geico. He refused. He said that I should leave and forget about the accident, or he would call the police. I told him I have his license plate number, and I want the police to address the issue, especially since he had been so belligerent.

11. On December 15, I reported the accident to Geico.

12. On December 18, I took my car to Heritage Toyota for repairs.

13. On December 19, Laura Terry called me from Geico and informed me that I was responsible for the accident. I asked her how I could be at fault when the other vehicle broadsided me. She said first that I should have reversed me car completely and backed up across the intersection. I told her this was illegal, and should a police officer see me I would surely be ticketed, since this was against the law. She also said the other driver was waiting for my parking spot to pull in after I left. I reminded her that first this was not true, and the evidence clearly shows I had already exited from the spot. If he was parked in the intersection as she indicates, I could not have reversed my car. Also, if that were true, he should have given me enough room to exit my space. Secondly, his car was not even lined up with my spot. Lang’s vehicle apparently had driven through the intersection. The videos clearly show that had my car not been there, it is probable that a parked vehicle would have been struck in the same area. Thirdly, if that were true, and I somehow drove into him, this means that he was parked in the intersection which is again illegal. I asked for information on the other driver and vehicle, as I would not have to take legal action. She refused to give it to me! I told her I wanted to appeal her decision, and that I wanted her report indicating why she had made the decision she had. She said she would review the case, and get back with me. Once again, I never received a return call.

14. On December 20, I called and asked for a supervisor. I was connected to a Michael Brookman (540-286-9433), and left a message that Heather asked me to call him. In the next few days I tried three more times, left messages, and of course heard from neither he, nor anyone else at Geico. Once again, I never received a return call.

15. On December 20, I called Fredericksburg and spoke with Jackie (800-207-7847). She referred me to Tia (Geico employee #15344), with whom I spoke. She promised me that she would investigate and get back with me. Once again, I never received a return call.

16. On December 21, I once again called and spoke with yet another Geico employee. I asked for their legal department, or corporate office. He told me all complaints have to go through the customer service department, and I should first speak with the supervisor. I told me I tried and didn’t get the courtesy of a return call. He said the next step would be the manager, named Christopher Stratton (540-286-7841). He tried to call him, but said he was on the line, and he would email him in my behalf, explicitly asking him to call me promptly. Once again, I never received a return call.

17. On December 26, I spoke with Brandon Garber (667-240-3526), the Geico adjuster. I told him about all of my problems with Geico. He said he would call his supervisor. Brandon called me later that day, and said I would be getting a call from his supervisor. Once again, I never received a return call.

18. On December 26, I tried to call Christopher Stratton. 12. Once again, I never received a return call.

19. On December 29, I received a letter from Emera Sullivan, the Geico representative assigned for Michael Lang. Her letter states “Mr. Lang was waiting in the intersection for you.” If he was than this was illegal by any standards of the law. She states that I stated “Mr. Lang’s vehicle struck the front driver’s side of your vehicle from an unknown direction.” If he struck my vehicle head on, then it is obvious which direction he came from, and he was coming at me from a perpendicular direction. I told Geico that Lang was not in sight when I was backing up, but apparently ran through the stop sign. How could it be an “unknown direction?”

20. On December 31, I attempted to reply to this letter but her assistant said she was not working that day. I asked if Michael Lang also had to pay a deductible, but she refused to provide that information. I suspect Geico has charge both parties, which is illegal. I left a message for Emera Sullivan to call me. Once again, I never received a return call.

21. On December 31, I tried to call Jonathan Shafner (301-986-3000), the Deputy General Counsel of Geico. His secretary would not allow me to speak with him. Once again I wasted another ½ hour, at the end of which she said Shafner would not call me, since my case had been resolved and that there had been no appeal. Once again, I never received a return call.

22. On January 5, 2019, I once again left a message for Jonathan Shafner. Once again, I never received a return call.

23. On January 7, I was advised by the District Court to make a complaint against Geico through
The Maryland Insurance Administration, which I did.

24. On January 20, I received a formal letter from the MIA acknowledging my complaint. I also received a call from Brian Branigan (540-286-4571), who said he was yet another claims manager assigned to my complaint by the MIA. He apologized for the way I had been treated, and assured me he would get back to me in two days. Once again, I never received a return call.

25. On January 28, I asked the MIA to escalate the complaint.

26. On January 28, I received a call from Branigan who once again said he would investigate my complaints, and he would call me on Feb. 5. Once again, I never received a return call.

27. On April 2 I received a call from Chris Stratton. He had reported to the Maryland Insurance Administration that he had called me, and I did not return his call. I reminded him that he was one of the many Geico employees (see Dec. 18, #18) who had not responded to my inquiries. He said he must have had the wrong telephone number. This indicates he clearly lied when he spoke with Geico. He refused to answer any of my questions, and simply said all decisions had been made. He said he was unaware of my many complaints regarding emergency road service.

28. In addition to the above attempts to receive justice from Geico, I have made at least two dozen calls, in addition to emailing Geico. Each time I request to speak to a decision making authority, I end up back to a Geico representative who assure me that someone will get back to me. Once again, I never received a return call.

29. Geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. Geico has relatedly violated my rights as a policy holder by refusing to address my complaints. Geico no longer seems to be interested in customer service or clients rights.

30. It is pitiful the way I have been treated by Geico. Geico appears to have a policy to just ignore their clients and expect them to just disappear. Geico has been negligent, and have continued to violate not only my rights, but also their own rules and regulations. Geico has attempted to destroy my perfect driving record by their fraudulent actions. I request the Court award me the amount of $150 for the deductible paid. I also request $500 which will a partial refund for the decades of wasted so-called emergency road service fees. I also request $1938 paid in the last year to Geico for services not rendered. I also request $1000 for the pain and suffering and stress I have experienced, not to mention the many, many hours of wasted time and frustration. In addition, I would like a letter sent to this court as well as myself clearly indicating that the premiums and deductibles for both my mother and myself will not me raised as a means of Geico recouping their losses in this court action. I also request a letter that Geico will not terminate my mother and myself as policy holders because of this Maryland Insurance Administration, and Court complaints.

The award total I request is $3588, plus court costs.

—————————————————————- —————————–
Anthony Raymond DATE

BEWARE OF GEICO, THEIR SO-CALLED “EMERGENCY ROAD SERVICE”, AND THEIR LACK OF CUSTOMER SERVICE

Once again Geico lied to me. In 12 months, and over ten complaints no one from Geico has returned my call. I tried complaining to their corporation, but they direct you to customer service.

If this is how they treat their long-term clients, what can you expect?

Choose another insurance company that at the very least will address complaints. Geico obviously does not care about their clients, nor about improving their performance.

BEWARE OF GEICO. THEY ARE AWFUL. I WAS A CLIENT FOR 47 YEARS AND CANNOT EVEN GET THE COURTESY OF A RESPONSE. PITIFUL!

Save yourself some money and much aggravation if you read the following.

The following complaint was sent to the Maryland Insurance Commission. There will be a hearing!

Anthony Raymond, Jr. v. GEICO

COMPLAINT

1. Anthony Raymond is a permanent resident of 973 Circle Drive, Baltimore County, Maryland, and has lived there since 1965. My telephone number is 410-247-0837.

2. I have not had a ticket, nor a point on my driving record for over 45 years. I do not believe I have ever had to pay a deductible for an accident while with Geico.

3. My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case. Until 2 years ago, I never had any complaints about Geico, and I even referred a number of my friends to Geico.

4. I have paid for Geico’s so-called emergency road service, not for years, but decades. During that course of time I believe I used this “service” four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

5. In December 2017, I was in Fells Point, Baltimore, and had an 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally, I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help. After a number of calls Geico did send me a check for $20, again without any apology or explanation.

6. Over the last 12 months, I have made over 10 calls to complain about Geico’s lack of service.
I requested an explanation and an apology. Despite many repeated promises, including four in the last month, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted emergency road service fees. Once again, I never received a return call.

7. In November, I once again called, and I was told my complaint was now escalated. Once again, I never received a return call.

8. On December 13, I emailed a complaint to Geico. Someone named Tom (716-730-2205) called me, and left a message. Three times I tried to reach and left messages. Once again, I never received a return call.

9. On December 14, I received an email from Geico regarding my complaint (800-424-3426). I called, and spoke with a representative. She assured me a supervisor would call me. Once again, I never received a return call.

10. On December 14, 2018 I was exiting from a parking space on Thames Street at the intersection of Wolfe Street. I was the very last spot on the right. The only way for me to legally reverse was to back up to Wolfe Street. After I completed my reversal, a vehicle drove into my driver’s side fender, and broadsided me. He backed up a bit, enough to allow me to exit my vehicle. He then proceeded to scream at me saying I struck his car. I asked him if he was crazy, since my car had completed my exit, and he started screaming at me. Then his girlfriend started to yell at me. I said I wanted his insurance card, which also happened to be Geico. He refused. He said that I should leave and forget about the accident, or he would call the police. I told him I have his license plate number, and I want the police to address the issue, especially since he had been so belligerent.

11. On December 15, I reported the accident to Geico.

12. On December 18, I took my car to Heritage Toyota for repairs.

13. On December 19, Laura Terry called me from Geico and informed me that I was responsible for the accident. I asked her how I could be at fault when the other vehicle broadsided me. She said first that I should have reversed me car completely and backed up across the intersection. I told her this was illegal, and should a police officer see me I would surely be ticketed, since this was against the law. She also said the other driver was waiting for my parking spot to pull in after I left. I reminded her that first this was not true, and the evidence clearly shows I had already exited from the spot. If he was parked in the intersection as she indicates, I could not have reversed my car. Also, if that were true, he should have given me enough room to exit my space. Secondly, his car was not even lined up with my spot. Lang’s vehicle apparently had driven through the intersection. The videos clearly show that had my car not been there, it is probable that a parked vehicle would have been struck in the same area. Thirdly, if that were true, and I somehow drove into him, this means that he was parked in the intersection which is again illegal. I asked for information on the other driver and vehicle, as I would not have to take legal action. She refused to give it to me! I told her I wanted to appeal her decision, and that I wanted her report indicating why she had made the decision she had. She said she would review the case, and get back with me. Once again, I never received a return call.

14. On December 20, I called and asked for a supervisor. I was connected to a Michael Brookman (540-286-9433), and left a message that Heather asked me to call him. In the next few days I tried three more times, left messages, and of course heard from neither he, nor anyone else at Geico. Once again, I never received a return call.

15. On December 20, I called Fredericksburg and spoke with Jackie (800-207-7847). She referred me to Tia (Geico employee #15344), with whom I spoke. She promised me that she would investigate and get back with me. Once again, I never received a return call.

16. On December 21, I once again called and spoke with yet another Geico employee. I asked for their legal department, or corporate office. He told me all complaints have to go through the customer service department, and I should first speak with the supervisor. I told me I tried and didn’t get the courtesy of a return call. He said the next step would be the manager, named Christopher Stratton (540-286-7841). He tried to call him, but said he was on the line, and he would email him in my behalf, explicitly asking him to call me promptly. Once again, I never received a return call.

17. On December 26, I spoke with Brandon Garber (667-240-3526), the Geico adjuster. I told him about all of my problems with Geico. He said he would call his supervisor. Brandon called me later that day, and said I would be getting a call from his supervisor. Once again, I never received a return call.

18. On December 26, I tried to call Christopher Stratton. 12. Once again, I never received a return call.

19. On December 29, I received a letter from Emera Sullivan, the Geico representative assigned for Michael Lang. Her letter states “Mr. Lang was waiting in the intersection for you.” If he was than this was illegal by any standards of the law. She states that I stated “Mr. Lang’s vehicle struck the front driver’s side of your vehicle from an unknown direction.” If he struck my vehicle head on, then it is obvious which direction he came from, and he was coming at me from a perpendicular direction. I told Geico that Lang was not in sight when I was backing up, but apparently ran through the stop sign. How could it be an “unknown direction?”

20. On December 31, I attempted to reply to this letter but her assistant said she was not working that day. I asked if Michael Lang also had to pay a deductible, but she refused to provide that information. I suspect Geico has charge both parties, which is illegal. I left a message for Emera Sullivan to call me. Once again, I never received a return call.

21. On December 31, I tried to call Jonathan Shafner (301-986-3000), the Deputy General Counsel of Geico. His secretary would not allow me to speak with him. Once again I wasted another ½ hour, at the end of which she said Shafner would not call me, since my case had been resolved and that there had been no appeal. Once again, I never received a return call.

22. On January 5, 2019, I once again left a message for Jonathan Shafner. Once again, I never received a return call.

23. On January 7, I was advised by the District Court to make a complaint against Geico through
The Maryland Insurance Administration, which I did.

24. On January 20, I received a formal letter from the MIA acknowledging my complaint. I also received a call from Brian Branigan (540-286-4571), who said he was yet another claims manager assigned to my complaint by the MIA. He apologized for the way I had been treated, and assured me he would get back to me in two days. Once again, I never received a return call.

25. On January 28, I asked the MIA to escalate the complaint.

26. On January 28, I received a call from Branigan who once again said he would investigate my complaints, and he would call me on Feb. 5. Once again, I never received a return call.

27. On April 2 I received a call from Chris Stratton. He had reported to the Maryland Insurance Administration that he had called me, and I did not return his call. I reminded him that he was one of the many Geico employees (see Dec. 18, #18) who had not responded to my inquiries. He said he must have had the wrong telephone number. This indicates he clearly lied when he spoke with Geico. He refused to answer any of my questions, and simply said all decisions had been made. He said he was unaware of my many complaints regarding emergency road service.

28. In addition to the above attempts to receive justice from Geico, I have made at least two dozen calls, in addition to emailing Geico. Each time I request to speak to a decision making authority, I end up back to a Geico representative who assure me that someone will get back to me. Once again, I never received a return call.

29. Geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. Geico has relatedly violated my rights as a policy holder by refusing to address my complaints. Geico no longer seems to be interested in customer service or clients rights.

30. It is pitiful the way I have been treated by Geico. Geico appears to have a policy to just ignore their clients and expect them to just disappear. Geico has been negligent, and have continued to violate not only my rights, but also their own rules and regulations. Geico has attempted to destroy my perfect driving record by their fraudulent actions. I request the Court award me the amount of $150 for the deductible paid. I also request $500 which will a partial refund for the decades of wasted so-called emergency road service fees. I also request $1938 paid in the last year to Geico for services not rendered. I also request $1000 for the pain and suffering and stress I have experienced, not to mention the many, many hours of wasted time and frustration. In addition, I would like a letter sent to this court as well as myself clearly indicating that the premiums and deductibles for both my mother and myself will not me raised as a means of Geico recouping their losses in this court action. I also request a letter that Geico will not terminate my mother and myself as policy holders because of this Maryland Insurance Administration, and Court complaints.

The award total I request is $3588, plus court costs.

—————————————————————- —————————–
Anthony Raymond DATE

BEWARE OF GEICO, THEIR SO-CALLED “EMERGENCY ROAD SERVICE”, AND THEIR LACK OF CUSTOMER SERVICE

Once again Geico lied to me. In 12 months, and over ten complaints no one from Geico has returned my call. I tried complaining to their corporation, but they direct you to customer service.

If this is how they treat their long-term clients, what can you expect?

Choose another insurance company that at the very least will address complaints. Geico obviously does not care about their clients, nor about improving their performance.

ANTHONY RAYMOND
973 Circle Drive
Arbutus, Maryland 21227
(410) 247-0837
traymond51@hotmail.com
______________________________________________________________________________

December 21, 2018

My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case.

I have paid for Geico’s so-called emergency road service, not for years but decades. During that course of time I believe I used this “service” four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

Last December, I was in Fells Point, Baltimore, and had a 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help.

Over the last 12 months, I have made many calls to complain about your lack of service. Despite many repeated promises, including four in the last two weeks, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted service.

It is pitiful the way Geico has treated me. I can only expect that many others have suffered with their so-called emergency road service. I did tell Geico that should I not receive an explanation, an apology, and compensation I will post this review to Pissedconsumer.com, Ripoffreport.com, Complaintsboard.com, Scamguard and another 6 sites or so. Please be assured that I will do everything in my power as a consumer to alert the public how I have been treated, and then ignored.

______________________________________________________________________________

December 21, 2018

My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case.

I have paid for Geico’s so-called emergency road service, not for years but decades. During that course of time I believe I used this “service” four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

Last December, I was in Fells Point, Baltimore, and had a 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help.

Over the last 12 months, I have made many calls to complain about your lack of service. Despite many repeated promises, including four in the last two weeks, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted service.

It is pitiful the way Geico has treated me. I can only expect that many others have suffered with their so-called emergency road service. I did tell Geico that should I not receive an explanation, an apology, and compensation I will post this review to Pissedconsumer.com, Ripoffreport.com, Complaintsboard.com, Scamguard and another 6 sites or so. Please be assured that I will do everything in my power as a consumer to alert the public how I have been treated, and then ignored

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