Reported By: Babuli Charan Jena
Contact information:
Grace Honda Jamshedpur Jharkhand 832108
Dear Sir,
I regard to say you that, being a honda customer I really embarrassed & feeling very bed. My experience with Honda brand & it’s service is really a very very bed. My kind request to honda India top management, please analysis each & every sentence which I am going to write. Please take necessary action against my mail.
Point No:-01
I had a conversation with Mr Ranjit Singh ( Service Adviser, grace honda ) during an inspection of Vehicle, that I will be present when the replacement of any spare parts like ( Engine oil, Oil Filter, Air Filter….etc). He had agreed on it. When the jobs started I wasn’t allowed to attend my job, but other peoples were attending inside the workshop while servicing their car. You can’t lie on the above point, because the video camera was installed inside the workshop. I’m requesting you to please please please check the video camera then you will get clear on it. I was evicted by service relationship manager ( Ms S Mishra ). There was a Sardar Ji & he was attending his servicing with technicians inside the workshop. Why it has happened? the rule is the rule for everyone, the video camera was there so you can’t deny this point. Please get it clear.
My kind request to Honda India higher authority team, I would also request you please check the camera on those days then you will get everything on it. Because they are doing such an unethical & harassment to others. The same I was discussed with Mr Ranjit Singh ( Service Adviser, grace honda, Cell No: 6203931640 ) & I have recorded & saved in my phone. You can collect the voice call from me, for further verification.
Point No:-02
As you wrote” that all service was done as per your approval”, Dear Krishna sir, me completely disagree with your statement. Please find the attached photo, I was charged by service manager unnecessary extra charges Rs 885 /- for AC vent cleaning & disinfectant. Please check the job card this point wasn’t mentation as well as, how you peoples are charging this payment witout doing a job. Please reply I’m waiting for your reply. You harness to others by this process. The customer doesn’t a little attention, he will pay & go home. You can’t refuse this point & attached bill memo is the evidence. Please confirm with whom you will never ever do like this. This is very inglorious.
The same incident happened with me in the last service, dated: 06/06/19, I paid this amount without job done. Please check the service record & please check the video camera. My kind request to Honda India higher authority team please enquiry the same if found wrong I agree to pay penalty. It’s my written statement.
Point No:-03
As you wrote” I have offered to forgo the labour charges for the shocker replacement due on your vehicle, for which you have given approval ”:-
Sir, I completely disagree with your unnecessary comments. I don’t know why you peoples are lying. I had talked with your service adviser( Mr Ranjit Singh ) regarding this & I have recorded all the discussing with him. You may collect the voice call from me.
Please check the bill memo, I had come to replace the co-passenger side Airbag as per call by Honda Policy & this job was done free of cost as per Honda policy. I had word with your service adviser ” my right side shoker is damaged from the last service & it’s still pending, please check & confirm me the material is available in your store. Then I will be doing preventive maintenance as per discussion. But without checking the spare parts for the replacement of Shoker you started the maintenance. Still, the material isn’t available in your stock. you noted in the bill memo after lots of discussion with you had.
I still haven’t cleared your point in the top. Please confirm me that labour cost & service cost will not be taken at the replacement of Shoker replacement in the future. My dear, please understand I”m talking about only the case of Shoker replacement. You may be charged service cost on it in future. How can I trust you?
My kind request to Honda India higher team pleases me to get the point clear. There will be a possibility to charge the Service cost during the Shoker replacement in future. Please consider.
Point No: 04
I’m completely unsatisfied with your cleaning team, they are uneducated & I don’t think they are following the standard SOP ( Standard Operating Procedure). Please check the camera I was blowing myself & I used the vacuum cleaner to clean my car. Car cleaning materials are unknown brand items. I didn’t take the photo so I can’t attach.
I’m sorry to say, SOP isn’t displayed anywhere. As a customer & a band company, my suggestion to Honda you may please consider & please implement the same.
Point No: 05
Please let me clear, What is your standard time to get the maintenance the car? In my case, my total work was finished by 5:30 PM, as I had come to 8:45 AM. You can check the gate entry & my token number was 01. Serial no: 16 was cleaning the car after all maintenance is over. You people are looking at the customer separately as per customer convenience. I just want to see how time technician was working & home time my vehicle was standing ideal condition.
Dispute of several requests, the technician didn’t grease the car door actually I don’t the right technical word, please go through the photo has been attached.
My kind request to honda India higher authority team for your kind intervention, please. They don’t have a spare for car maintenance. Please review the spare management system & implement. As a customer, I have the right to suggest.
Thanks & regards,
B C Jena
8235099981