Hathway Cable & Datacom Reviews & Complaints

Posted On: 24/08/2016
By: Virendravikram

Contact information: Hathway Cable & Datacom

Ghaziabad

I am a Hathway Internet user from the past 8-9 months and I have forgotten the number of complaints I have filed with them regarding the speed of the Internet service but no permanent solution. Its been a regular affair that I have to call them for getting improvement in speed and it back to the same scenario by next day. I have taken 5Mbps plan with them but I hardly get it. Right now, I am able to get this page (and other websites) after trying for 15-20 mins, speed is o Mbps as per BSNLSpeect Test.com. I call them each time and they do something from their end after that the speed improves and then next day the same story. There is no escalation channel and no dedication to give a permanent solution.

Another problem I faced with them is until last month, they were running special offers by paying early but in order to get it implemented, you have to call numerous times as there is no co-ordination between there teams. Its a nightmare to get something from them and I am pissed off now.