Reported By: Vikita Gupta
Contact information:
Her_style_Mantra / Kasturi Fashion Surat
Instagram handle @her_style_mantra
Had purchased a dress online via Instagram, Insta handle name her_style_mantra
Payment was made via GPay and after payment confirmation, received the attached invoice on WhatsApp. Regular shipping updates were also received on WhatsApp. But the product delivered, within 5 days was not as per the description. It was a semi stitched incorrect color product and when the complaint was raised via Instagram chat, they suggested the product will be returned and refunded within 15 days. Have been following up with them since Oct 12, they stopped replying all together, they’ve restricted comments on all their posts so others can’t be informed either and so far there has been no confirmation on the return or refund amount. Pl help me to get the refund or the correct product that was ordered.
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