Reported By: Hidayathulla
Contact information:
https:// wellworn.shop/ Bangalore
I have Order Cargo pants from https:// wellworn.shop/, They have sent used old pants, my order number is WW53121.
I am writing to express my extreme dissatisfaction with a recent order I placed on your website, wellworn.shop. My order number is WW53121.
I ordered a pair of Cargo pants, expecting to receive a new, unused item as advertised on your website. However, upon receiving the package, I was highly disappointed to find that the pants sent to me were clearly used and old.
The condition of the pants indicates prior wear, exhibiting the following issues:
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- Signs of wear and tear, Visible fading of the fabric.
- A noticeable odor suggesting previous use.
Receiving a used item instead of the new product I ordered is completely unacceptable and a breach of trust. I expect the products sold on your website to be new and in good condition unless explicitly stated otherwise.
I request immediate action to rectify this issue. I would like to request one of the following resolutions:
- A full refund for my order.
- The immediate dispatch of the correct item (a new pair of Cargo pants) at no additional cost to me. In this case, I would also request a prepaid return label for the used pants I received.
Please acknowledge receipt of this complaint and inform me of the steps you will take to resolve this matter asap. I have retained all packaging and the received item as evidence. I can also provide photographic evidence of the used condition of the pants upon request.
Thank you for your prompt attention to this serious issue. I look forward to your swift response and a satisfactory resolution.
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