Reported By: Deepikathapamagar
Contact information:
InDriverjob.com
Incident date : 23 Feb, 2022 ( 12: 07 to 12 : 30)
Dear Sir/ Ma’am,
I would like to complain on the incident while using inDriver app for transportation. The incident includes myself , my sister , my paralyzed dog, taxi number BA2JA3887( name: Kamlesh) and taxi number BA2JA4670 ( Name : LAL)
Incident 1 : On 23 February I requested taxi from Boudha (Animal Medical Center, AMC ) where I had my paralyzed dog treated. I requested first taxi number BA2JA3887 to whom I called and made clear we also need to Carload my paralysed dog. He agreed to my term as well but changed his mind and cancelled the request after he reached my location. But he could have told us beforehand rather than making us wait and waste our time to reach X- ray Clinic.
Incident 2 : After BA2JA3887 cancelled, we requested BA2JA4670 and he agreed to our term for carload paralyzed dog for fare NPR 330. But after he reached our location he asked to raise NRP 100 more. I agreed to to pay NRP 400 than offered price. we reached Clock tower, he was confused in the location tracking and drove extra around Rani Pokhari (320 m ) for which he blamed us after he turned off his loacation. He was already misbehaving and talking really rude to us but we tried to be co-operative with him.
But Before we reached our destination he told us to get out ( New Road gate) from taxi and he can go no more. We discussed for a while and told him how can we walk carrying a paralyzed dog and we are not at your destination yet. But yet he asked another NRP 100 just because he drove 320m and said it was heavy traffic. HE asked NRP 500 and did not even drop us to our destination. I gave him NRP 500 and he took off. He abandoned us between nowhere. We carried our paralyzed dog asked around and reached the clinic.
I could not find to complain direct to the authority so, I would like to deeply request to take action about this. This cannot be only limited to being unlucky but a complete immoral violation and fraud to a right and duty. This could lead to unsafe or disastrous event any time, any day , or at day or at night. We were helpless to fight against him with our sick dog, he had taken advantage of our situation. But I request the action to be taken in consideration.
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