IRCTC – Ticket amount not refunded for cancelled TRAIN

Hi,

I booked the ticket with the following details..,

Transaction ID: 0736627313
PNR Number: 6522299527
Date Of Journey: 14/10/2013
Train No: 12839

The train got cancelled on that day due to Phailin cyclone in Andhara Pradesh.
I have filed the TDR on 15/10/2013 Stating that the train is cancelled.

Reference No: ekt2013101509725471
TDR Zone: SR

The ticket amount has not been credited yet.
Please help me how to proceed on this.

Thanks,
Vishnupriya

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