Hi,
It really painful experience with kotak securites today on brokerage charged without any prior notice and any kind of intimation.
I have the brokerage slab of 0.03 Rs for intraday and 0.30 Rs for delivery trading. Surprisingly today I got the contract note for Rs 21 for both intraday and delivery trading without any prior intimation.
Please look in to this issue and reverse the extra amount deducted, I had a spontaneous relationship with Kotak Securities but if such kind of experience will happen then I have to think about the further relationship with Kotak Securities.
You cannot charge such a brokerage value without any prior intimation..
Dear Mr. Singh,
We request you to share your client id and contact details with us at ks.escalation@kotak.com so our customer care executive can get in touch with you and address your concern at the earliest.
Regards,
Team Kotak Securities
I experienced the same thing. Without notification, they started charging very high brokerage. And Rs 21/- per order on an intra-day trade is too high. At brokerage rate of 0.02%, I have to trade for Rs 1 lac per order in order to match my earlier rates. I am a retail investor, not at all a feasible proposition for me. If this continues, I’ll have to say goob-bye to Kotak and find other alternatives.
Hi Anshul,
We would like to understand the matter and address your concern. Kindly share your client id and contact details with us at ks.escalation@kotak.com so our customer care executive can get in touch with you.
Regards,
Team Kotak Securities