Reported By: Chiranjit Roy

Contact information:
Nobroker.com

Customer Reference Number: HSPM-3061663
Place- Bangalore, Incident Dated from 27th Jan’22 till 02nd Feb”22
Booked an intercity packers and movers on 27th Jan’22 post discussing with your team (Agent- Jayalakshmi)

On the same day- Video conferencing was done by your team to check for the items I had to shift. (I had requested a home visit) Which didn’t happen. Your team (Agent-Jayalakhmi) Quoted me the best quote – INR 47,600/- inclusive of all taxes. Out of which she said that I need to pay 15% of the total amount as advance i.e INR 7650/- to book the slot.

Now here the blunder starts- As per the conversation she was supposed to send me a payment link of INR 7650/-. However, I received 2 different payment links one for INR 7050/- and the other one is for INR 600/-.

Payment was done without any issues and was told to wait for the email with the details of movement manager and booking confirmation. 30th Jan’22- No response from your team as I tried calling “Jayalakhsmi

31st Jan’22- Tried calling your CC number-No response. Again tried calling Jayalakshmi – She disconnected the call dropping me a message “Can’t talk to me now will be calling me later”.

On the same day called multiple numbers of times with your team. No response. (Calls and Chat). They can’t transfer the call to “Jayalakshmi” or my MM “Bhanu Prakash”. They said they will arrange a call back. I wait from morning 9 AM till 10pm at night.

Luckily ” NO CALLS, NO MESSAGE, NO EMAILS”

On 01st Feb’22 – Again called in your CC and spoke to “Lavanya Praveen” after all fake commitments. She understood my concern and helped me to arrange a call back from my MM Bhanu Prakash as I requested for an cancellation of my booking and highlighting the case to senior officials.

Finally, by 11AM today – I got a call from my MM and he said that he was not able to connect me till now as he was working on my booking itself and he will revert within half an hour with checking with the vendors.

By 3 PM – He called and said that he had spoken to multiple vendors and they are refusing to take the order. Stating its very far and the quote provided is very less. He also said that Nobroker does not provide the service and he asked to cancel the booking now at the last moment.

On 02nd Feb- Farheen called from the Escalation department and said if I pay 10K more then can do the service. If not then asked to take the refund back and search for another vendor.

I had trusted “Nobroker” and didn’t connect with any other vendors till now. Now, how do I search for an new vendor at the last moment. No manager or directors are connecting with the customer even after informing the team.

I want this resolutions from Nobroker.com –
1. Why was this not informed in the first call itself ? If they don’t provide the service. This was my first question to Jayalakshmi (Agent). She said yes you do give service.

2. If there was no service “WHY WAS AN ADVANCE AMOUNT WAS TAKEN” and had kept it for 5 days and still its with them.

3. Why was your team not cross checked in spite of informing the city pin code with multiple people from the team.

4. Why is this being informed to me at the last moment. Who is going to compensate for this?

5. How am I supposed to fix this now as I had planned my flight tickets on the next day. Where do I find the new vendors at this last moment?

6. Its a mental torture with the customer and harassing the customer.

—————————————————-

How to file a complaint against Nobroker.com?

* Go to Submit Complaint page
* Write Nobroker.com in company name section and write your complaint in detail
* Enter your personal information (email will not be published)
* Get refund / replacement / damages from Nobroker.com.