Rakbank / The National Bank Of Ras Al Khaimah Reviews & Complaints

Reported By: Suruchi bajaj

Contact information:
Rakbank / The National Bank Of Ras Al Khaimah
dubai, United Arab Emirates

On the credit card, I had been charged over limit fee for which request was discarded. Spoke to agent Glen Paul, customer service representative and he informed me to consider online banking as a reliable tool for bank information instead of SMS for which my reply was why to offer a service which isn’t fully reliable . Highly illmannered agent, Glen Paul who doesn’t know how to be empathatetic to client and rather than being hearing was authoritative and rude. I asked him to transfer call to team leader or another agent for which he didn’t do and continued to argue for 10 mins to prove his point by raising his volume. Is this what training is given to staff?? Instead of understanding customer staff has attitude problem?? may I get an invite explanation from bank for this staff’s behavior please