Ist complaint – Shiftthoughts Consulting Pvt. Ltd. company as fraud and cheating company. I received a call from this fake/fraud company on 8-Nov-2013 around 2:00 PM, the agent name is Priyanka is has told me , the agent opened the call by saying that “he is calling Citibank Delhi Branch and my credit track is so good and i have been selected to received the international gold card absolutely free”, the feature of this card would be am getting discount on every purchase except on Bigbazar or any groceries store. I was keeping asking if they are from Citibank bank they should have all my details but she was insisting that, since this call is from Dispatch department , they don’t any those details with them. And she even explain me that always every call from any company need this kind of details for verification purpose. I was kept asking is there any hidden charges for this, she said its absolutely free, there no such things in this one. She never ever claim that she is from “Shift thoughts Consulting Pvt. Ltd.” company. Since i was in perception this call is from Citibank Bank and they want to update this card from platinum plus to international gold. I have provided the my office address and then she want to validate the same so that new card would be send to office address, she request me to provide my credit card information through IVR , at this point i told them if your from Citibank bank you should every thing with you. She never told me that she is not from Citibank Bank, however she explain me that as per IRB guide line , credit cards information should share through IVR only, so she request to sent one sms to following number with this message I don’t remember the number # but she told me to message plantinum credit card last four digits number. She was asking me do this when call is on.Since i was not able do that ,she disconnected the call. After sending this message i got onetime pwd. Immediately she called me back and check that whether i got response, since i got response, she said that she will redirect to IVR and she told me to not to disconnect from the IVR. So i got connect to IVR, provided the card details along with one time pwd, however during this call it was never mention this IVR transactions would deduct the amount from Credit card, i realize this when in last steps of IVR. After Amount deducted from credit card, some male executive started explaining about the package am going received. he told me that am going to get “Yatra.com 2nights and 3Days Domestic Holiday Voucher redeemable against booking at select Hotels/Resorts across India and Polo gifts etc” i interrupted him and asked , i suppose to get international gold card from Citibank, why he explain about all these packages, then he told me that this discount card not from Citibank, they already deduct amount Rs 6375.00, Iam going to get “Super Save” package and he was not revealing his company name, just he was saying he was he from Super Save. He explain the about the package,he offer me one more thing that i can convert that amount in EMI however same has not been done yet. I called several time to customer care of shift thoughts but always says there is no one called Priyanka . No resolution given by them . So i called citibank for same but no EMI has been converted till date. Please let me know what i do to get the justice.

My 2nd complain – This is my second complaint . I been telling this guys that i don’t want to use this card but they are not ready to listen. Forcing me to use this card and i think this card is useless. I just want my money back . After several calls i was ready to use this card the main reason for that these are not ready to return my money. After struggling from my health from past 1 month iam writing this mail . The email id was given to me is not working after writing so many mail reply i get Delivery to the following recipient failed permanently: [email protected] . Kunal was the contact person and the number is always busy. Iam tried with company kindly RETURN MY BACK .