SKODA AUTO INDIA – Regarding Skoda Superb poor quality and service

I bought this car skoda superb from Arshia Motors Faridabad and the car turned out to be of such poor quality that every 3-4 months the car was sent to the service station and it had stayed there for more that 2-3 months every time because of non-availibility of parts. As soon as the warrantee got over all the traits of bad service is showing. the Air conditioner has stopped working, suspension was done by Arshia motors but still there is too much noise, new headlights were installed and after about 11 months it is faulty (Skoda is asking for 20000rs for headlight). Out of 4 years since when i am owning this car, for about 18-20 months the car was there in different skoda authorised service centre. Recently, I have invested more that 2.5lakh Rs on this car but still there is no improvement. The car has been towed more than 5 times. Roof leaking even when there is no rains. fuel pumps becomes faulty every 4-5 months, gear oil leaking, air conditioner not working, suspension not good at all. And this is the reply which i got from Skoda pune even though there is very minor accidents in this car and everything was done at authorised Skoda Service Stations ( Mr. Sudhir Srinivas ) ________ Dear Mr. Nitin, Greetings from Skoda Auto India !! We would like to inform you that the vehicle was inspected by our technical field engineer and the following is the observation. As per the case history it has been noted that the vehicle has history of accident repairs and the matter was discussed internally and we are unable to support you on the replacement of the required parts under goodwill. We have informed our dealership to share revised estimation with your good self and carry out necessary repairs appropriately. With respect to the A/c performance is concerned, our dealership will revert to you with the findings and our resolution. Request you kind understanding on the same. Observation: Water leakage from roof rectified by sunroof drain cleaning. Transmission’s Parking Mode not engaging, Parking actuator lever worn out, need to be replace. AC not efficient- Informed dealership to look into the matter and share feedback for an way forward Left headlamp not working, Xenon control unit for left headlamp required to be replace. Suspension noise inspected & sub frame bolt’s thread found damage, recommended to replace. Engine oil leakage from timing side & rear oil seal of crank also leaking, required to be replace. Power window noise while operation, Glass run recommended to clean & lubricate but if complaint persist then GRM required to be replace. Best Regards Srinivas Sudhir l Customer Care ŠKODA AUTO India Pvt. Ltd A – 605, ICC Trade Towers, Senapati Bapat Road, Pune – 411016, Maharashtra. India. Tel: 020 30931111 srinivas.sudhir@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com Škoda – Simply clever. Please consider the environment before printing this email. Prosím, zvažte dopad na životní prostředí před tiskem tohoto mailu. ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ PLEASE CONTACT ME IF ANYTHING CAN BE DONE. NITIN nitinbothra@gmail.com

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