Reported By: Kristi McCormick
Contact information:
sofi.com Dallas
My Sofi Money (Checking account) was blocked over a month ago with a balance of almost $10,000, without any explanation.
The Live Chat support becomes unavailable while the account is locked, NO email support nor ticket support is available AT ALL, and they will ONLY get a phone call, but SURPRISE, the matter cannot be handled by their support, but by a so called Security Team that doesn’t want to talk to the customers in any way. NO live chat, NO email, NO ticketing and NO phone support for their Ghostly security team. The Security team ONLY accepts voicemail. That’s what I’ve been told. Sure, I called several times and left voicemails, but nothing happened.
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