Sony Corporation Reviews & Complaints

Posted On: 24/08/2016
By: Ravikumar Rentala

Contact information: Sony Corporation

Mumbai

I purchased a TV, model no KD-65X9004A, from Sony Shop in City Mall, Ghatkopar, Mumbai on 12.10.2013 at a value of Rs 404,900 which has a warranty of one year. I also purchased an extended warranty at an additional cost of Rs 35000.00 on 10.10.2014 for a period of 2 years (Extended warranty card no is 65000056). Extended warranty card indicates clearly that extended warranty is valid from the date of purchase i.e. 10.10.14. Since about 2 months onwards, Screen of the TV is showing few lines continuously. On complaining, Sony TV engineer visited and informed that one part has to be replaced and he said it would cost of about Rs1.5 Lakhs. After few days, I received a call from Sony service indicating that they cannot repair my TV without payment from my side.
I purchased the TV at a very high cost and that I also purchased extended warranty and they received Rs 35000 towards this, it is their duty to repair my TV, as it is still covered under extended warranty.

I want justice.
Dr Ravikumar Rentala
24.8.2016