Team
Credit card No.: 4541982339160993
This credit card was issued to me 4 years back with a initial limit of Rs. 60,000.
Sales executive came to me and pushed very hard to sign up same day when i refused he told me if you sign up day there is scheme going on i can waive your annual fee which is 999 for Lifetime, i was lured by the offer and signed up.
i used this card very frequently and made payment well before due dates and in between considering my good payment record they increased my limit from 60,000 to 103,000, but when i saw annual fee is added in statement I was shocked and surprised and reported to him, he told you should contact customer care they will waive off on request, I did same and got waiver.
This repeatedly was done in last three year, each time I requested for annual fee waiver it was waived off with a promise that it is lifetime but again next year it appears.
This year April 2014 (Due date of annual fee) also when I called customer care that why fee has been levied again they told us we are waiving off and you will receive a call from Chennai this time that it is waiver off for lifetime.
Yes, I received call from Chennai that in consideration of your payment record we are waiving off your annual fee for lifetime and accept our sincere apologies for fake commitment made by our executive.
They also told that you will receive email shortly which will confirm this.
I waited for almost 10 days and also given reminders about email confirmation of my annual fee waiver but no body responded, my due date also came and I gave a reminder that payment will only be made once I receive this email.
No response, I again reminded them, but instead of sending lifetime annual fee waiver mail they reduced my limit from Rs. 103,000 to Rs. 72,000 without even informing me, I was shocked to learn that when I made transactions and were dishonored.
They insulted me by reducing my credit limit inspite of my follow-ups to pay dues.
I consider this as my defamation and would like to take up a case against them.