STARCJ – order No.20140417052159 – Non delivery of item

Sir, I placed an order (No.20140417052159) for microwave oven and paid the price of item in advance i.e. Rs 8690/. The courier company (GATI courier company) which was assigned for the delivery job delivered the item to wrong person without verifying his antecedent and admitted its mistake and informed me to take up the matter directly with STARCJ for refund the money or resend new item. On the matter I talked several times to customers care of STARCJ who dillydallying the refund and neither sending new item nor refunding the money paid in advance.
I therefore request you to kindly look into the matter and do needful.
regards

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