Reported By: Tony Raymond
Contact information:
Synchrony Bank Stamford, CT
synchrony.com
BEWARE OF SYNCHRONY BANK
On January 20, I invested $100,000 at 4.6% interest with Synchrony. This transaction was verified with my bank. The agent told me the transaction was complete. Weeks later I received a letter dated Feb. 3 that indicated I had to complete the process. On Feb. 14, I spoke with Renita. She told me that Synchrony was in error since the transaction had been verified. She asked if I still wanted the investment. I told her yes, if it would be backdated to 1/20. I told her I would also increase the amount to $200,000. She said she would call me personally within three days to confirm. She did not. Instead, I received an email stating that the money had been withdrawn from my bank and invested in Synchrony. On 2/21 I spent about 70 minutes either speaking with an agent that could or would do nothing, and then on hold for a so-called supervisor. Finally, an agent told me that Renita had to return my call in 3 days. I told her it had been 7 days, She used all kinds of excuses explaining how 7 days does not equal three business days. She said Renita was still waiting for an answer before calling me. Of course, I never heard from her or anyone else from Synchrony again. Then she tells me that the investment was denied.
What kind of a company makes a mistake on an investment, and instead of correcting their errors and apologizing, they just cancel the entire transaction?
I have never received an email or letter indicating my $200,000 had been transferred or cancelled from my bank.
Synchrony has not allowed me to speak with a senior official, despite my repeated requests.
Tony Raymond
[email protected]
410-247-083
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