Reported By: sanchari roy
Contact information:
https:// www.zxfashions.com/ Gujrat
I recently placed an order for two chikankari kurti sets from a website called ZX Fashion, which listed its location as Gujarat. The customer care number provided on the site is +91 75749 35048. When I initially made the purchase, the website appeared legitimate, and I even received a call from this number confirming the order. However, after receiving my order, I tried to contact them, but the number has been unreachable since then.
The main issue is the quality of the products I received. I had ordered two chikankari kurti sets, but what I received is of extremely poor quality, far below what was advertised. The fabrics and craftsmanship are subpar, and they don’t match the description or images shown on the website. The products are not worth the amount I paid.
I had paid ₹1459 for this order, and I have evidence to prove the transaction, including order confirmation details and a video of me opening the package to reveal the poor-quality items. The discrepancies between what I ordered and what I received are well-documented in this video.
I am extremely dissatisfied with the service and the product quality. I expect to receive a refund for the full amount, as this purchase did not meet my expectations or match the advertised products. I have attempted to reach out to the company’s customer care several times, but their contact number is not reachable, which further raises concerns about the legitimacy of this business.
Given the situation, I am requesting a prompt resolution to this matter. If I do not receive a refund, I will be forced to take further action, which may include reporting the incident to consumer protection authorities or pursuing other legal options. I would appreciate immediate attention to this matter and look forward to a swift resolution.
I hope to receive a response soon that will rectify this disappoint
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