24 Shopping Bazaar Cash Back Offer Complaints & Reviews – False information provided at the time of activiation.
I got call from 24 Shopping Bazaar for selling cash back offer on my credit card. They provided false information regarding the scheme and they transacted Rs. 7999 from my SBI credit card .
During the call not once they mentioned that they are calling from 24 Shopping Bazaar.com . All i was told is that the offer is on your SBI Card and you will get a 20% cash back on all transactions. When i asked them is there any hidden charges the answer was no from there end. But once the amount was deducted they said its govt taxes and thats why it was charged. When i told them that it was not communicated to me at the time of activation they said the girl was a new recruit and forget to tell me so they can refund me 3000 only but not the entire amount( She also forget to inform me that she was calling me from 24 Shopping Bazaar . com and not SBI .
Request you to please help me at the earliest.
Date of fraud: 16th March 2016 and time : 5:42 PM
1. DEAR 24SHOPPINGBAZAAR
YOU ARE PROVIDING FALSE AND MISLEADING INFORMATION AT THE TIME OF ACTIVATION.
INFORMATION PROVIDED BY YOU
1. 20% CASH BACK OFFER IS PROVIDED TO YOU WITH RESPECT TO YOUR SBI CREDIT CARD
YOU NEVER MENTIONED THAT THIS CALL IS FROM 24 SHOPPING BAZAAR.COM (SO MUCH TRAINED YOU ARE)
2. YOU TOLD THAT EVERY MONTH YOU HAVE TO SEND ORIGINAL BILLS EXCEPT BILLS FOR JEWELLERY, FUEL AND DIAMOND (NOTE YOU HAVE NOWHERE MENTIONED EXCEPT MOBILE) AND THERE ARE NO OTHER CHARGES OTHER THAN ACTIVATION CHARGES OF RS.6005/-
3. YOU NOWHERE MENTIONED THAT YOU HAVE TO SHOP FOR RS.20,000/- MINIMUM TO GET BENEFIT FROM THIS OFFER TO CLAIM 20%
4. YOU TOLD YOU RECEIVE KIT OF FULLY BRANDED PRODUCTS OF UCB (ONE SUNGLASSES , ONE WALLET AND ONE WATCH)
5. YOU TOLD ME THIS OFFER IS ON CREDIT CARD
6. YOU TOLD ME YOU WILL RECEIVED BOOKLET ALONG WITH YOUR WELCOME KIT OF UCB AND YOU HAVE TO SELECT OTHER TWO GIFTS WHICH I HAVE TO SECT FROM VARIETIES AVAILABLE … AND WHEN I ASKED IS THEIR ANY EXTRA CHARGES .. YOU SAID NO CHARGES.
7. THEY TOLD ME IF YOU ARE NOT SATISFY WITH SCHEME, THEN THEY WILL REIMBURSE MY MONEY.
ALL THE ABOVE INFORMATION IS PROVIDED TO ME AT THE TIME OF ACTIVATION
AND RS.6005/- IS DEDUCTED FROM MY ACCOUNT.
AFTER THAT THEY GIVING ME NUMBER 9350288881 AND SAID THIS NUMBER IS OF SHOPPING BAZAAR.COM AND ASK ME TO CALL ON RECEIVING WELCOME KIT
NOW HERE THE PROBLEM COMES
1. I RECEIVED KIT OF UCB FULLY DUPLICATE AND CHEAP PRODUCTS , EVEN BRANDLESS PRODUCTS ARE BETTR THAN THIS … I CANT USE THESE PRODUCTS AND I CALLED THEM AND I SAID THESE ARE FULLY DUPLICATE PRODUCTS AND THEY ALSO ACCEPT THE SAME AND ANSWER ME LIKE THIS – MAM ONE ONE WILL PROVIDE YOU ORIGINAL PRODUCTS IN 6005/-.
2. I TOLD THEM TO REIMBURSE MY MONEY, BUT THEY REFUSE AND TOLD ME MADAM USE OUR SERVICES.. OUR SERVICES ARE USED BY 16000+ CUSTOMERS , THEY ARE NOT COMPLAINING US . YOU ARE ONLY A SINGLE CUSTOMER WHO IS COMPLAINING US.
3. IN BOOKLET IT IS MENTIONED EVERY TIME I HAVE TO SEND DD OF RS.99/- FOR CLAIMING CASH BACK
4. IN BOOKLET FOR CLAIMING TWO GIFTS I HAVE TO SEND DD OF RS.299/- AND RS.599/-
5. IT IS ALSO WRITTEN IN BOOKLET THAT BILLS I HAVE TO SEND WITHIN 10 DAYS AND I ALSO CALLED THEM THEY TOLD ME 10DAYS IS BY MISTAKENLY PRINTED , IT IS 15 DAYS. BUT AT THE TIME OF ACTIVATION THEY TOLD ME I HAVE TO PURCHASE 5000/- MINIMUM IN A MONTH.
6. AFTER ACTIVATION THEY TOLD ME MINIMUM 10% CASH BACK AND MAXIMUM 20%
7. I CALLED THEM AND I TOLD SEE RECORDINGS OF CALLS AT THE TIME OF ACTIVATION.. YOU NEVER TOLD THAT MOBILE PURCHASES ARE NOT APPLICABLE . THEN THEY CONVINCE AND SAID OK WE WILL PROVIDE YOU CASH BACK AND I SAID BUT FIRST CASH BACK VOUCHER IS OF CASH BACK ONE THOUSAND ON PURHASE OF RS.20000/- ,, THEIR ANSWER- OK MAM ATTACH SECOND VOUCHER OF CASH BACK OF RS.2000/-
I SENT THEM BIILS ALONGWITH RS.99/- DD AND CASH BACK VOUCHERS IN JANUARY FOR WHICH I RECEIVED CASH BACK IN LAST WEEK OF APRIL AND CASH BACK AMOUNT I RECEIVED IS RS.1000/- ONLY (I.E.NOT RS.2000/-) THEIR REPLY- YOU ATTACHED VOUCHER OF 2000/- BUT WE ARE GIVING YOU 1000/- AS THIS IS YOUR FIRST PURCHASE. AND IN BETWEEN JANUARY AND APRIL I CALLED THEM SO MANY TIMES.
8. I ALSO SEND OTHER PURCHASE OF RS.12000/- SOMEWHERE IN MARCH MONTH FOR WHICH I ATTACHED VOUCHER OF RS.2000/- AND I SEND ORIGINAL BILLS ALONGWITH RS.99/- DD AND I RECEIVED CASH BACK IN MAY MONTH ONLY OF RS.500/- WHEN I CALLED THEM ON MAY 19,16.. THEY ANSWERED ME AS MY PURCHASES ARE BELOW 20000/- THEY PROVIDE ME ONLY 5% CASH BACK.
I AM TOTALLY UNSATISFIED WITH YOUR PRODUCTS , KINDLY REIMBURSE MY MONEY , BCOZ EVERY TIME I HAVE TO SPEND RS.99/- ON DD +50 COURIER CHARGES+50 DD MAKING CHARGES
AND YOU ARE DOING FRAUD WITH ME BY PROVIDING EVERY TIME FALSE INFO.
I AM REQUESTING YOU TO REIMBURSE ME RS.4500 (6005-1000-500).. I AM NOT CLAIMING DD AMOUNT AND CHARGES WHICH I INCURRED ON COURIER AND DD MAKING.
THANKING YOU
WAITING FOR YOUR FAVOURABLE REPLY
Dear Customer,
If you have any query, pls feel free to contact at our customer care number +91-9350288881.
We would feel happy to help.
Regards,
Customer Care Team