Adecco Reviews & Complaints

Reported By: ImanO55

Contact information:
Adecco

Adecco is the worst existing recruitment agency. As my company (the “Client”) did not have a headcount for my role, they sought for Adecco’s (Dubai branch) services to act an employer. Adecco took ages to agree on the contractual terms between the Client and themselves. I was subsequently contacted by the Staffing Team Manager, who never bothered to explain how the process works in the UAE (bearing in mind that I was moving to the UAE for the first time and wasn’t familiar with the system). I sent her my documents and had to do so again as she claimed never to have received them after several days. Amongst those documents were a copy of my passport and my birth certificate. I have a Mauritian passport and a British birth certificate. I then received a call from her, during which she said “why did you lie that you have a Mauritian passport?”. I was very surprised at her statement. Why was she making such a statement when she had the passport. Let me explain. On the birth certificate, you could find my name as the new born child followed by my mother’s and father’s names and their respective countries of birth. Your Staffing Team Manager was stupid enough to read my father’s name (bearing in mind that the difference between my father’s name and mine is the letter R and he was born in Mauritius). How dumb can someone be to read the father’s name instead. In her defence, she said “three more people in my firm have checked it and have come to the same conclusion”. Clearly, all the people that you recruit have no logical sense and are brainless. I knew that was the start of a terrible journey with Adecco. After a few days, she sent me the employment contract issued by the UAE Ministry of Labour. As expected, she didn’t check the letter before sending it to me. On it was written my nationality and passport number. Shocking enough, the nationality written was Mauritania instead of Mauritius. I called her to say that the nationality was wrong. She had the guts to be persistent and rude, saying that it cannot be changed. Dear Lord, these are two different countries; she had no clue! She was British Asian and if that happened in the UK, serious action would have been taken against for her lack of professionalism and incompetence. I was then assigned a staffing consultant from some other European country. More issues cropped up; for instance he was refusing to drop by my medical insurance cover. Adecco was being paid by the Client to carry out all of these tasks. I wasn’t supposed to travel from Dubai International Financial Centre (DIFC) to the Marina (please note that no travel expenses were being paid). As a recruitment agency, the staffing consultant was supposed to check on me and ask for feedback from time to time (which obviously never happened). I was asked to fill in a timesheet every month. There was a clause in the contract whereby UAE laws would apply for leave. As my contract was initially a 6 months’ contract (which was then extended for another 6 months), under UAE laws, if the contract is a 6 months’ period or less, you do not get any leave that is your salary gets deducted for the day that you do not come to work. Prior to the start of the contract was randomly written the number of leave days that I was entitled to but the contract was so poorly drafted that this contradicted the clause about UAE law applying to leave. Coming back to the timesheet, I was asked to submit it every 27-28th of the month and hence, in each timesheet, a few days of the previous month had to inserted. I wasn’t paid for the remaining days in November when I was paid for the December salary. As I was travelling, I needed the money. The finance team decided not to credit for those days as it made his job more complicated. What kind of defence is that? Subsequently, I was assigned a new consultant, who was far from fluent in English. She never followed up on what was happening. The agreed contractual termination date of my contract was the end of March this year. Surprisingly, I got a call from the consultant asking for a resignation letter. Why would I write such a letter when the contract says otherwise? Clearly, this reflects a low level of professionalism. Does she think that I was stupid enough to make such a statement? Why would an international company like Adecco employ such worthless people? She was sitting down and getting paid for doing nothing. Under UAE laws, one is supposed to pay the salary and end of service gratuity when the contract terminates which is the last working day. They forced me to sign a piece of paper which entailed that I have received all dues (when I hadn’t been paid all dues yet) on the grounds that I wouldn’t be receiving any dues if I didn’t sign. In addition, the Client paid Adecco for extra luggage allowance for me; they took the money but claimed that this couldn’t be done on Emirates website which was a lie. They were clearly dealing with some dodgy travel agent. Adecco also refused to make the airplane ticket booking on the day that I requested for which was a Saturday, claiming that their consultant doesn’t work on weekends and wouldn’t be able to drop by my passport which they claimed that they had to keep with them as a matter of policy. Why would Adecco need to keep my passport until travel day? I was no abscondee but that’s the way Adecco made me feel. The Client’s human resources manager had to intervene and asked for the passport to be handed over. No other company in the DIFC or the UAE is as rubbish as Adecco. Clearly, it needs to review its procedures and policies. Adecco probably deals with lay persons and the consultants can easily misguide them and make them sign all sorts of papperwork but I wasn’t one of them. The issues mentioned above were certainly not the whole story; Adecco is worthless; at least in the UAE.