Al Futtaim Reviews & Complaints

Reported By: Samir abdulrahman

Contact information:
Al Futtaim
abu dhabi, United Arab Emirates

Good day,
I have ordered thru Plugins online a candy washing machine on Sunday 27 May 2018 (Order number: 606727) and it was delivered to me on Saturday 09 of June 2018 ( i requested late delivery). Anyhow after 3 days, I faced a problem with it and it cannot be work. I called plugins to raise this complaint on Tuesday afternoon and they gave me Al-Futtaim service centre number in Dubai 042825112). I tried on Wednesday full day to call this number but no one picked the line and answered me, in the end, one person answer me and told me that I have to call Abu Dhabi branch and gave me their number 026733004) and this another disaster. wednesday afternoon and Thursday tried to call them and no one answer me, i called the operator and they took my number and told me that someone will call you but again no one called me. I went to al Futtaim store at Mina warehouse in Abu Dhabi and they took my number and said that someone will call me but no one called.
than i called plugins and raised my problem and said that if no one comes to fix the problem i will return the washing machine. after half hour I received a call from one technician (055 7286570) that he will come and check it ( this is on Thursday 14 June noon time). after checking he told me that this problem cannot solve here and he has to take it to the warehouse but today no one available and he will try to send somebody on Sunday and if not surely on Monday . on Sunday 17 of June i called him and he said that today is hard to collect it and surely tomorrow will come.
on Monday 18 of June, i called him morning time to ensure the time that someone will come to be a home but he did not answer me, i tried several time but no answer. so i decided to call him from another number and he answers me and he said that noontime someone will come. afternoon i called again because no one came and he said that he is in al ain and try to call the landline number (02 6733004) the same number which no one answer me and when i told him to call them and check he start shouting to me and said that he is busy and he is in Alain and i have to call them .
after that, i call plugins again and raised the problem and they said they will call me within one hour but until now i did not receive a call.

now I m 6 days without washing machine at home. really it is the bad service i faced in my life with al Futtaim service.
hopefully, this mail can solve my problem.