American Airlines – Flights

Reported By: Janet Neely

Contact information:
American Airlines St, Paul/ Minneapolis Airport MSP

When I printed my ticket a few hours ago for flight #4493 to depart at 7:06am from American Airlines on March 10, 2019 the flight was on schedule. I arrived at the airport at 5:30am, stood in line to be told my flight was canceled. I strongly made it very clear that I needed to be on my ship to Norwegian Cruise Line two hours before 3pm departure. The flight representative gave me another flight that was supposed to get me to LGA on time. A long story short AA failed to get me to my destination on time and I missed my ship then stranded at the LGA airport. It took several hours arguing with AA and NCL who will get me home back to MN. I was at the airport from 5:30am to nearly midnight. I could have stay in Minnesota to miss my ship instead of wasting my money and time all day at the Airport. AA of course blamed their actions on the weather as an act of God. It wasn’t God or the weather that lied to me and told me they would get me to LGA on time for my cruise to celebrate my birthday; it was American Airlines. AA refused to compensate/refund me for wasting my time and money at the airport. Responded by Dee Peaches customer relations American Airlines, AA Ref#1-28187582221.

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