Club Resorto – unethical business practices

Reported By: Rojan Thomas

Contact information:
Club Resorto
Okhla Phase-III, Okhla Industrial Estate, New Delhi-110020

I accepted Club Resorto’s offer of a vacation package on March 30, 2024. Additionally, I have covered the package cost with Rs. 40, 000.

They verified that we are qualified for 4–5 star hotels and resorts with free breakfast options when the agreement was being finalized.

However, when I began making reservations via their website, I received offers that did not correspond with our conversations or their initial proposals.

I was not at all comfortable with their offers, so I asked their Escalation department to cancel the package (they offered me 3 star hotels/resorts, and most of the offers were without complimentary breakfast options).

Their Escalation department called to let me know that they were unable to cancel the package but could provide better alternatives.

I strongly advised them to cancel the package because I had a strong feeling that they wouldn’t honor their promises.

Even though I received a response from Mr. Sudheer, the manager of the sales team, saying that the package will be canceled and the money will be refunded, they still didn’t respond favorably to me.

This business appears to be dishonest and immoral.
Firdous, Relationship Manager

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