Giftalove – Product Not delivered till date

Hi, I have ordered a “Bamboo Plant” from www.giftalove.com website on the occasion of Raksha-Bandhan to my sister staying in Bangalore, India. It was scheduled to be delivered on 20/08/2013. Order Details: Order No: GL-27339802272 Delivery Date:- 20/08/2013 Receiver Name : sapna poonia Mode of Payment : ICICI Debit Card AMOUNT: 499.00 However it has not been delivered till date, Also no acknowledgement has been sent from company for delay, I searched on website but no customer care number has been provided over there. Its been more then 10days, no communication done by the company. I have sent many followup mails at “info@giftalove.com”, and I have received only one reply mail on 22/08/2013 as below: ———————- Hi, Please let me check with my concern department and revert back to you ASAP. Sorry for inconvenience. Note: In any case if your order is not delivered to you then we will refund your money within 7 – 10 working days. Thanks & Regards,Pooja Customer Support Teamhttp://www.giftalove.com/ ———————- Please help me to get the refund as it has been more then 10days and as per company norms they refund the amount if the product is not delivered. Thanks Rahul Katiyar Contact : 8698431363 Email : rahul.cadet@gmail.com

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