good will packers and movers is not delivered the items

We sent one almara on 17th nov 2013 from chennai through good well packers and movers to tirupati. while bringing it they stated that they will deliver door to door and that too within 2days. We haven’t received the almara and when we tried too reach them they said that due to vehicle problem they are not able to deliver in to location. Today they are saying that we didn’t said that we will deliver door to door. In the bill they mentioned quietly that we will deliver door to door.

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  1. This is with regards to my complain against M/s Arpan Packers and Movers (Kandivali East) and M/s 1st United Packers and Movers (Kandivali East). I wanted to relocate from Mumbai to Amritsar so, I inquired about Packers and Movers from Just Dial. Then Mr. Mangesh who represented Arpan Packers and Movers came to my residence and confirmed the order.
    Arpan Packers & Movers / 1st United Packers & Movers
    Consignment Note Number : 218
    Advance Receipt No :033
    Invoice Number : 078
    Address of Packers and Movers : D-2, Soc. No 1, Hardev CHS, Mahada Road No 2, Lokhandwala Complex, Kandivali East, Mumbai 400101.
    Regd./Pan : DLOPS7361Q
    The packing and moving activity stared on 15th November 2013 and the goods were duly packed and loaded for delivery to Amritsar.

    The list of Goods is as given below
    1. LED – Moser Bayer costing 22000/-
    2. Big Almirah Costing 12000/-
    3. Honda Unicorn Bike costing 80000/- bile no MH 02 CF 5631
    4. 2 Boxes of Shirts
    5. 2 Boxes of pants
    6 1 lg small refrigerator costing 8200/-
    7. 1 box of utensils
    8. 1 mattress double bed
    9. 2 quilts
    10. 1 box woolen clothes
    11. 1 OTG
    12. 1 small bicycle
    13. 2 cartons of books
    14. 1 desktop computer
    15 1 split a/c
    16. 1 cooler
    17. 1 study table
    18. blankets

    There was a total of 21 items which were supposed to be moved to Amritsar.
    The mover and packers however kept on giving lame excuses until 1st December 2013 that your goods will reach today evening or tomorrow and went on delaying things. Then they brought one new person in between called Shukla who proclaimed that he was the actual transporter. He also started doing the same thing. He sometimes said that you goods are in Jaipur then he stated that they have reached Chandigarh, later he told that your goods left Mumbai on 29th November.
    Since then all three have even stopped answering my calls and we have no idea where our goods are ??

    Please feel free to revert in case of any queries.

    Warm Regards,

    Vinit Kapoor