Reported By: Jyoyi
Contact information:
LuxisMark
FAKE PRODUCT / FAKE CONTACT INFO – FRAUD SITE
I have recently came across luxismark site and was surprised at their catalog with a huge variety. Since i don’t usually purchase online but I read about them, their policies, T&Cs, everything and so I took a chance and ordered a LV bag in August 2021 with quite a big price.
The moment I made the payment my nightmare started. 1st – I couldn’t see any order placed under my account on their site. 2nd – When i got in touch with them next day, they just sent an order confirmation over mail.
3 – There was no communication from them about the order status and i had to keep asking them over Whatsapp, Instagram and on calls. But nobody responded. Even after seeing the msg they would not answer.
If by chance anyone picked up – a Dipika or Shanaya, they would always dodge answering and say that it will come, there’s been slight delay. they always sounded very unprofessional and rude.
4 – After more than 2 weeks I got the order delivered (26-Aug) out of the blue somehow bcoz the lady said that it will take 1 more week. And, the moment I unpacked it- to my horror I found that the worst packaging was done. There was nothing genuine about the packaging, no mention of luxismark. Some random box with some old chinese slips.
5 – Not even a Purchase Receipt of my order. The LV box inside is a FAKE. It looks like some shoebox. No Authenticity card/papers, No Warranty card, The strap came in a plastic bag separately. The product is a complete FAKE.
6 – I started to contact the person who dispatched the product and They never picked up. I dropped a mail for return and Refund. I tried all of their numbers and no one picks up. Their Customer care No. is also Fraud.
7 – I got a reply back for return of the Item but till date no one has contacted for the pickup. None of the numbers mentioned in their mail Work. they don’t exist. 8 – One time i could get through on one of their numbers and dipika was so Rude and insisted that their product is genuine.
9 – I have re-written them several mails for return but no Response. It feels terrible.
They are a shameless bunch of Cons who are conning genuine people. I am still on filing complaints against these people. Please beware!.
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* Get refund / replacement / damages from LuxisMark.