MakeMyTrip – Fraud Booking

I had booked 2 rooms in Manali through Make My Trip, full payment was done in advance and they confirmed the same. When I reached Manali, the hotel staff refused to give the rooms as they were not informed about our booking. My family & my old parents were forced to sit at the reception hotel for 5 to 6 hrs. There was no one to answer & help me from make my trip team. The hotel staff said that they had already informed Makemytrip team about the cancellation of our booking because of non availability of rooms a day before but no intimation was done to us of the same.
Due to heavy rush in Manali we were not getting booking in another hotel & after 6 hrs they arranged some hotel which was very low graded. No one till date has apologized from Makemytrip. The staff is not ready to take the responsibility of the blunder they committed, they are just transferring the calls from one department to another. I had asked them for the compensation but they are not bothered, though they committed the same over the phone. I wan to take strict action against them so that they should not repeat the same with anyone else. My whole trip was spoiled just because of them.
The team sitting at Gurgaon office is highly irresponsible. At booking time they commit so many things but never give the same at the time of execution. I am very much disappointed with the way they work. I will suggest people not to avail there services because they do fraud bookings. My family had suffered a lot because of there mistake.

3 thoughts on “MakeMyTrip – Fraud Booking”

  1. MakeMyTrip Care

    Dear Customer,

    We were looking into your concern but have found that a few important details are missing.

    Please provide us with the following details:

    – Booking ID or
    – Email address used at the time of booking

    We await your response to get the matter checked at our end.
    Assuring you best of our services.

    Team-MakeMyTrip Care

  2. No 1 fraud MAKE MY TRIP , I booked a room hotel name is Mantra houseboat through makeuptrip.com and when I did contact “Mantra house boat” said there was no such booking was made and we have no tie-up with any online booking agenies and told me to contact makemytrip to get the refund if already paid. I am keep trying to contact makemytrip customer care for last two days but no one is responding to my call, its MAKE MY TRIP customer care not attending the call means definitely MAKE MY TRIP fraud and my friend also sold me , his last experience like that, he booked thought MAKE MY TRIP HOTEL BOOKING ,when check in time, there is no booking. and then i called MANTRA HOUSE BOAT also there telling no tie -up with MAKE MY TRIP, pls ask to cancel get the refund with booking. no booking here any online agent and then i was cancel immediately, MY Booking Id: NH7315520630900, NAME ; S Rajeshkannan, CHECK IN DATE : 21JUN2019, i booked the hotel with in the hours i cancelled, incase MAKE MY TRIP agent give not refund the amount, i will go to consumer court, because the amount was debited from my ACCOUNT : INR 5551.00. iam very tired to call MAKE MY TRIP CUSTOMER CARE VERY VERY worst service, WHEN i booked with in the time i cancelled booking , i worked also travel related , so i know 100 % its refundable, incase not getting will go for consumer court. Sure here after iam not recommend to my customer MAKE MY TRIP.

    1. I booked a room hotel name is Mantra houseboat through makeuptrip.com and when I did contact “Mantrahouseboat” said there was no such booking was made and we have no tie-up with any online booking agenies and told me to contact makemytrip to get the refund if already paid. I am keep trying to contact makemytrip customer care for last two days but no one is responding to my call.

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