Malindo Air Reviews & Complaints

Reported By: Amila Weerasinghe

Contact information:
Malindo Air

Dear Sir/Ma’am.. I’m totally unhappy with your baggage service.Because, one of my baggage got damage during return flight to Sri Lanka from Singapore on 16 Sep 2017 ( flight no :OD185) and I put a general complain at the BIA.Meantime they asked me to contact your Sri Lankan agent as well. Next day morning I went to your office at Colombo with my damaged bag and I handed over it to your office staff. Nearly 3weeks later, I contact one of your agents and ask about the progress since I did not receive single call or text from your side.At that time..they said that they can’t fix it and they are willing to give soft shell bag instead of my hard shell bag. This is so pathetic. I have never expect this kind of cheap feedback from your company. Please look in to this matter.thank you very much.