Malindo Air – ye bye to refund by Malindo.. worst customer support ever i have faced

Malindo Air Reviews & Complaints

Reported By: asaf rasheed

Contact information:
Malindo Air

Sub: Worst Service ever by an airline..

I am sharing my review and an experience from Malindo air.
I have flyed with Malindo from Cochin to Bali on Nov 2017. Due to Volcanic eruption the flight form Bali to cochin have canceled and the Malindo Crew at the airport have advised us to cancel the tickets as the flights got cancelled. I have cancelled the ticket and the crew have advised me that I will be getting the 100 percentage of refund to my credit card which I have used to book my tickets with in 40 working days.
i have not received any refunds even after 4 months of wait, I have planned to call customer support. The customer support team have advised me that my refund is under process and they will get back to me by mail with in 2 days of time. I have received a mail from Malindo team saying that they will issue a voucher for the refund and can redeem at the next fly at some selected airports which is not what agreed at the time of cancellation. I have replied to the mail that I cannot accept the voucher as this terms is not what have agreed at the airport at the time of cancellation and advised that I will be getting refund on my credit card. As I am living in Dubai I am not at all flying with Malindo in near future and I cannot redeem the voucher at all form the airport which Malindo team is mentioning. I have clearly mailed them back saying that refund to my credit card as agreed or to my Current account details provided. I have advised in the mail for the acknowledgment to my mail whether my request is getting processed or not., but no reply as expected.
However, I am have done unlimited follow up mails and customer care calls and I am not getting any favorable feedback.

its very obvious that its a clear cut cheating, and for god sake i request no body to choose such a pathetic air line services. even you are paying bit higher on other flights, please go ahead with alternative options.

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