Novelty Hyundai Pathankot Reviews & Complaints
Reported By: koshal.lucky
Contact information: Novelty Hyundai Pathankot
Hyundai Motors India Limited
To whomsoever it concern,
1. I , Sunil Koshal , am using hyundai eon era+ regt no PB 35 T 5811 since 01 dec 2013. My veh is under two yrs warranty and also is insured. I am currently posted at hyderabad(India).
2. I am writing you for addressal of my problem due to which i am experiencing severe financial and mental harrasment. I have met with an accident in oct 2014 after which i got my veh repaired at Novelty hyundai dealership at pathankot. After 45 days of repair i got my veh back in dec 2014. For the same i was given bill amounting 162000. My veh both fenders, three doors and various others items were changed.
3. Same month i got posted to hyderabad so i took my veh along with me. On 25 Apr 2015 while driving gear lever of my veh auto became free. The same was reported to road side assistance at the very moment and my veh was taken to hyundai service centre at tollichowki, hyderabad. I was told it was minor issue as gear wires have come out.
4. The same was fixed and as 26 apr being sunday i was scheduled to receive by veh back on 27 apr. I got the veh test driven and it was certified ok by the agency. But i was still suspectical as why the gear wires had come out. So i requested them to check my veh in detail. After checking my veh they asked me about any previous major accident to which i told them complete details of the prev repair done at hyundai pathankot.
5. This time they informed me that my veh reqd complete body shell because of the accident which Hyundai Pathankot has not done. They told me that front left wheel of my veh is bit tilted and the earlier repairwork has been shabbily done. I conveyed the same to service manager novelty hyundai pathankot but he was trying to evade my queries by his technical knowledge. So i made service manager tollichowki to speak to him who in very clear terms told him that the work done at their end is not as per standards of Hyundai and that the veh reqd full body shell change which they have not done at Pathankot. Also he categorically told that under these condutions the veh is unsafe to drive and they cant take responsibity because of them. Also finding them evasive and non cooperative he adviced me to contact hyundai complaint cell where i got my complained registered(Complain Id 1-124539004) dt 27 Apr 2015. After that till now my veh has been called twice for verification of the same on 30 apr and 01 may 2015, and my claim has been found true. The verification has been carried out at talwar hyundai hyderabad.
6. Sir i am in army with very buzy schedule. I everyday need to travel 20-25 kms at odd hours. Also being ignorant i was risking my life and also that of my family which is totally not acceptable.
7. So it is kindly requested to change my veh at earliest as i am not confident to drive this veh. Also it is requested to kindly provide me an alternate veh till the time my issue is not resolved at the earliest. Your sincere action is awaited.