Reported By: Siddharth Singh
Contact information:
Panind.com New Delhi
I applied for my name and address correction at Panind portal on 11th of June, 2019 and made the payment too. The OrderID is SI-15602366726CR which was conveyed by email on the same date. I sent the duly signed form and copy of Aadhar Card for proof via courier on 13th June 2019 and it was delivered on 14th of June, 2019. I also received a confirmation mail about receipt of documents from them on 17th of June, 2019. It stated the following:
Dear SIDDHARTH SINGH,
We would like to inform you that we have received your PAN application form Hard Copy. Please find your status below :
STATUS : APPLICATION RECEIVED. DOCUMENTS UNDER VERIFICATION
We have received your documents. Our Document Verification Team will review your documents which you sent. If there will be anything which needs to be confirmed, our team will contact you else your Coupon Number will be generated and sent to you on your registered email.
For any Issues, you can always drop us an email at Email : [email protected]
This was the LAST communication that I received from them and after that there is no response or any communication from their side.
Apart from this, I have sent 2 mails requesting for estimated time taken for correction of PAN card details normally, dated 11th June and 20th June. The response I got via automated email was
Hello,
We have received your e-mail. We will get in touch with you within next 3-4 Working Days if required.
Note : Due to Bulk clearance and load on servers there might be an additional delay. Our executives are trying their best to get in touch with you.
Thanks
Regards,
Team – PANIND
Email : [email protected]
I tried calling their helpline too on 8800883920 but when asked, they gave me the same reply it was mentioned in their email. When I asked for timeline they disconnected the call and after that i have been unable to connect with them for more than 24 Hours.
Even after 20 plus days, there is no response, no update and no movement on things. This is when they are charging such premium on such small services.