I’ve ordered Sony CP-V10/BC 10000mAh Power Bank from PAYTM on 19 MAY 2015 OF Rs.846/-
INVOICE # 38829/000000001682 WITH ONE YEAR MANUFACTURE WARRANTY
BUT PRODUCT WAS NOT WORKING WHEN IT WAS RECEIVED, I CONTACTED PAYTM CUSTOMER CARE FOR SAME. THEY HAVE INFORMED ME TO TAKE THE PRODUCT TO SONY SERVICE CENTER AS IT COVER UNDER WARRANTY, BUT WHEN I TOOK IT TO THE SONY SERVICE CENTER THEY HAVE CONFIRMED THAT IT IS A DUPLICATE SONY PRODUCT HENCE IT WONT COVER UNDER WARRANTY, AFTER THAT PAYTM CUSTOMER CARE OFFICER AGREE TO REFUND FOR SAME AND THEY TOOK BACK THIS PRODUCT FROM ME ON 31/08/2015. BUT TILL DATE THEY ARE SAYING THAT PRODUCT HAS NOT BEEN RECEIVED BY THEM AND WHEN I CONTACT THEM REGARDING THIS DELAY THEY ARE JUST FOWARADING MY CALL TO ANOTHER EXECUTIVE. KINDLY HELP ME TO GET MY MONEY BACK.