Reported By: George George
Contact information:
Pricelines.com/Emirates Airlines United States
February 18, 2019
Serious Complaint
To Whom It May Concern
Subject: Priceline.com/Emirates Airlines
Priceline.com Trip # [protected]/ Emirates Airline # NZ326F
Flight Itinerary: Los Angeles, CA Dubai, UAE
Dubai UAE Delhi, India
Delhi, India Los Angeles, CA
Dispute/Accusation Reference: 1. Cancellation Flight from Dubai to Delhi and Return flight to Los Angeles from Delhi by Emirates
2. Caused delay and costly air fare booking from Dubai to Delhi and Return flight from Delhi to Los Angeles
3. Unprofessional behavior of Emirates Check in and Ticketing Personals (particularly rude, dismissing /ignoring without even listening by clerk with Arab headgear at Dubai airport
My self, Dr. Gurcharan Gagneja and my daughter Anita Gagneja booked the journey involving attending Medlab Medical Convention at Dubai and visit in India on February 02, 2018 by Priceline.com ..
At Los Angeles Emirates Airlines Check In counter we provided all pertinent documents (Passport and visa) and made sure all requirements were met. I had an Indian Visa in my Passport but my daughter had two passports (current and old passport with valid Indian visa).
After attending the conference we held toward Indian journey from Dubai to Delhi. On February 8, 2019 we checked in and found out my daughter’s old old passport containing India Visa missing or displaced or left at Los Angeles Emirates Chick in Counter. Dubai Emirates Airlines Check In refused to issue boarding pass to my daughter. They said we cannot traveled to India. We pleaded with the Check In personnel, even approached the Supervisor/Manager (Mr. ” Mo” Hassan) Who advised us to apply for visa electronically which may take 48 hours. Once visa is issued, then we can proceed with journey without cancellation including return journey back from Delhi to Los Angeles by Emirates Airlines He suggested that we go to Emirates Ticketing office to get confirmed . Woman at Dubai Emirates Airlines Ticketing Office wearing Arab headgear dismissed and ignored very rudely our Visa situation. She canceled the flight journey. She said that ticket has to be reissued with penalties plus difference in price for both us. We even pleaded with their Superior /Manager but we were dismissed with same rudeness.
We applied for my daughter Indian Visa on line on emergency situation basis . It took two days to receive via by Internet, and then we left for Delhi, India. We have to stay two extra days in Dubai at Oribis hotel and booked flight to Delhi from Dubai by different airlines (Jet airway), paying $ 404.00. The whole affair resulted in high stress, extra high expenses (Visa, Hotel, taxi and Food), and disruption of journey, important for my business time.
On February 16, 2019, we came to Delhi Emirates Airlines Check In counter and found that our return flight reservation has been canceled. We explained the past situation to Dubai Emirates Airlines Check In Desk officials and explained and pleaded with Delhi Emirates Airlines Staff and even called Emirates head office in Dubai but it did not make any difference. They ( Delhi Emirates Airlines) told us to re-book our return journey . Ticket will be reissued with $600.00 penalty plus difference in price flight fare for each and also availability on February 20, 2019. This left us with no choice except to book our return flight with different available airlines. We booked our return journey with Aeroflot Airlines paying $1800.00 on the same day return.
The total extra and undue cost went up more than $3, 000.00 . We kept receipts which can be presented
As you know that whole episode was stressful, unprofessional treatment by Emirates Airlines, disappointing and costly. I have never experienced such situation in my life . I have traveled a lot, been to nearly sixty countries ( though via American Airlines ) never received such treatment.
I would like to receive your answer and action of this complaint before I proceed litigation.
Sincerely,
Dr. Gurcharan Gagneja
President – Biotron Diagnostics Inc
615 N Palm Ave., Hemet, CA 92543
www.biotrondiagnostics.com