RAKBANK / The National Bank of Ras Al Khaimah Reviews & Complaints

Reported By: Rajsekhar Mitra

Contact information:
RAKBANK / The National Bank of Ras Al Khaimah
Dubai, United Arab Emirates

I had submitted my credit card payment to RAK BANK which got hanged due to BANK ATM system issue and I immediately reported by calling the bank.
The person attended the call from call centre was Mr. Steve on 28-6-2017, reference number 15705992 told it will be updated in 3 working days. But when I followed up with Rakhi on 2-7-2017 in call centre again, understood Steve wrote my complaint with wrong ATM machine number whereas I gave all details whatever were asked by him.

Top of that today 4-7-2017, after 6 days no updates given when I called today spoke to Imran Khan from call centre again. Also I heard AED 707.83 deducted from my account as per standing instruction and late payment fee will be charged to me which is wrong as I paid on 28-6-2017 whereas my due date is on 1-7-2017.

This is really service of a nightmare from RAKBANK which not at all accepted and also entire process is damn unprofessional where no one is able to resolve this request and I am not at fault, even the initial complaint lodged by your representative Mr, Steve was wrong.

How many days I have to wait for this small thing and also this is a problem of Banks ATM machine for which I am been held. Will this resolved with this complaint or I shall send a complaint to UAE Central Bank?