Rakbank / The National Bank Of Ras Al Khaimah Reviews & Complaints

Reported By: Kapil Jaiswal

Contact information:
Rakbank / The National Bank Of Ras Al Khaimah

Dear Respected Authority,

This is with regards to my Credit card settlement and closure. I had a mortgage loan and a Titanium credit card from your bank.in Feb 2014 I had sold my property and had settled both my Mortgage loan as well as credit card at the same time. My RM, Ms Shabnam Abdurrahiman and Ms Stephanie D’souza from Burdubai Branch had taken care of the whole process of settlement for both. While I was there at the branch to do the needful at my end, after settling my Mortgage Loan, I was been asked to retain an amount of approx AED 40000/- in my account to settle my card as per the requirement and as per my card limit. However I had left more than that which was approx Aed 48000/- for the same. I was been asked to sign on the Credit card settlement request form as well as the Standing Instruction form in the same regards. A copy of the same was been given to me. You can refer to the transaction details of my a/c # [protected] for the month of Feb and also March 2014. Against that I was been confirmed and assured that my Credit card is been settled. Believing the words of your representative and with the copy of the Card settlement request letter, I had left from the bank with great trust. Thereafter there was no reason for me to doubt on the trust as I never received any call or email communication on the same for almost 4 plus years. Therefore after more than 3yrs of that, I didnt feel the need of retaining the copy of the Settlement request letter and while shifting of my house I unfortunately lost it. It is only few months back I got to learn from one of your recovery agency representative here in India that my card never got settled and I need to settle the same. With that, to my shock I got to know that the amount which I had paid to the bank in Feb 2014 for the settlement of my card is been taken towards the monthly minimum due payment of my card which I feel is a complete betrayence of the trust of your genuine customer. I have been a very genuine and loyal client of Rak Bank for more almost a decade and have maintained a credible relationship with the bank by never ever defaulting in my payment commitments. Also my genuine intentions to settle my card are evident from the fact that I had deposited and retained more than my Card Limit and outstanding of my card in my account in order to settle my card. If I had to make monthly minimum due payment then I wouldn’t have left such a huge amount in my account and would have continued paying minimum due amounts separately to the bank. Therefore if you see then I have already paid not just the complete principal amount towards my Credit card but also the additional interest amount as well.
Mr Tuhin, from collections department from Dubai had been calling me to settle my card which I have already settled in 2014. I have been requesting to him as well as the other recovery agents who had been coordinating with me from past few months to provide me with the statement of my account from Jan 2014 till date which as the account holder is my right in order to understand where and how the amount given by me towards the card settlement is been used and adjusted. I dont see any reason to pay the same amount again to the bank which I have already paid and the bank has already recovered 4 years back. He had mentioned that there were some communications that were been sent on the address mentioned on my passport and a very old no of mine. I would like to notify you that those correspondence address and numbers had been changle long many years back and since after 2014 I had settled and closed my account with the bank, I never felt the need to update the same with the bank nor did I receive any call from the bank for the updation of the same.
I also want to notify that I even dont have the capacity for the pay that amount again especially in this current scenario when I have financially almost lost everything of mine. As like so many other people also I have been a victim of the recession due to which I had lost my job in Dubai and I had to come back to India. I am amongst those who are still recovering from the loss and hit of the recession and struggling for the same till now. However I have always maintained a good track record with the bank and have fulfilled all my responsibilities and commitments on or before time.
Considering the credibility and loyalty that I have maintained with the bank for more than a decade, I would highly request you to settle my card with the amount that I have already paid in feb 2014 for the same.

Attached is the last mail that I had sent to Mr Tuhin, your representative from the collection department for your reference requesting for the statement of my account to refer on which I have not received any reply yet.

I would request you to kindly consider my case and also provide me with the statement of my account # [protected] from Jan 2014 till date so that I can get a transparent clarity on everything.
For further correspondance you can email me on kapil. k. [email protected]
Kindly revert asap.

Regards,

Kapildev Jaiswal