Rakbank / The National Bank Of Ras Al Khaimah Reviews & Complaints

Reported By: Praveen kumar moorthy

Contact information:
Rakbank / The National Bank Of Ras Al Khaimah

Actually, I had tried to purchase a phone subscription service from an international phone service provider.
Due to some unknown reasons, the payments got failed twice and I have got the mail from the service provider immediately that the status got failed.
So I purchased that service by using another bank card but it went through immediately.
I thought the refused payment order will be returned back to my account on the same day.
Unfortunately, not yet returned.
Then I approached the service provider who clarified the initial two attempts were failed and I was notified that happened actually.
Then I contacted the bank authorities after calling many attempts, they told me the wrong date that the order made.
Then they said to file a dispute against a merchant.
I feel there is some technical problem with the bank because the same issue had happened with another bank earlier but it sorted out sooner.
So I request the bank authorities to solve this issue immediately or I have to find out some other options…
Please find the attached proof.
Thanks.