RAKBANK / The National Bank of Ras Al Khaimah Reviews & Complaints
Reported By: Rabia Murtaza
Contact information:
RAKBANK / The National Bank of Ras Al Khaimah
Ras AL khaimah, United Arab Emirates
Dear Head of Customer Care/recovery unit,
Greetings!
I am holding your business and platinum credit card ([protected] & [protected]). I am self employed but due to current market situation, my business is not doing well.
I have financial obligations which i am not able to meet. Trying my best to cover up gap and to be current on my monthly statements. However, I am unable to meet financial liabilities with your and other banks even my personal financial requirements.
Payments which I am paying to my credit card all going towards purchase interest and late charges where principal stands the same and not reducing. I want to pay off my credit cards instead of getting collection calls monthly but my business is in loss and not allowing to settle in one go or pay on time. Please understand, moving me to collection bucket every month and harassing me is not gonna make money out of me as I don’t have available funds to clear due payments. I am unable to cover my utility bills and kids school fee. Because of these circumstances, I am sending family also back home as I cannot manage over here.
I know all the banks are having the automated procedure of maintaining DUN history and accordingly, customer accounts move to collections. But please lets not waste your collection efforts for me and I know my liabilities which I am liable to pay. I am not denying that. I need help to come out of this debt and simply seeking support to be regular or your credit cards.
I humbly ask for assistance, so i can pay my liabilities on time. I require fixed monthly payment plan to stop interest and clear outstanding. Please provide discount on finance charges and convert remaining into monthly EMI at zero interest which I can afford as per my current financial position. Please accommodate in order to settle your credit card before due date. I am aware that my rating with bureau and central bank has been spoiled.
Awaiting for a favourable response.
Regards
Khurram Shahzad