Rakbank / The National Bank Of Ras Al Khaimah Reviews & Complaints

Reported By: krishna chaitanya chettay

Contact information:
Rakbank / The National Bank Of Ras Al Khaimah

I have cancelled my Ark protect insurance & the corresponding charges being debited to my credit card monthly (AED 15). It was confirmed to me with a verification call that it will be cancelled. But the next day it was again debited to my account. Upon speaking to executives one said that it belongs to the previous month. Another lady was saying that I should have told cancel & reverse. Don’t know how foolish they are.
The reason is as per the policy document Coverage period covers 30 days from the due date (charges debited recently on 22/8/17.
Secondly, how could I know that even after confirming to cancel charges will be debited & I have to say prior that to cancel & reverse?
Hence I expect to reverse the said charges & not to charge further.

Regards
Krishna
Credit card no