I have a booked a flat in supertech capetown in 2010, with number cmc 1301 and was supposed to get possession in april 2013.
After following up regularly for 2 years and escalating to the gm dinesh handa o i finally got the offer of possession in 13th april 2015.
The delay was of more than 2 years.
In the letter i was shocked to see a penalty of 3.13 lac.
I again wrote to dinesh handa who forwarded the same to customer support for resolution.
I contacted their customer support, wrote n number of emails but no one replied.
Finally i went to their office in noida. A customer care lady met me and after listening to be told me that nothing will be done.
I told her that there is a delay of 2 years from supertech side and i have paid rent of more than 5lac for the delay.
So if i have been late in arranging for loan initially even they have also taken 5 years for possession and that too after running after them. They were in no mood to give the possession offer.
I have emails which show followups on possession.
I even filed a complaint with credai, complaint number being 0615004120 on 13th june.
I received an email from credai on 24th august that my hearing will be on 5th september 2015.
I again wrote to supertech to resolve this amicably.
After many followups again i got an email from tanzeel ansari on 25/8/2015 assuring of resolution.
Then she called me on 1st september and told me that i should take back my case from credai as they have taken approvals and now i only needed to pay 31k and rest all is waived off.
I went to supreme court, consumer forum at the given date and time and took back my complaint.
Then i was called in supertech office for full and final settlement, i went and met customer service manager reena gulati who said that this was a simple case and if i had met her earlier she would have resolved it .
She gave me all the forms and made a calculation of dues including 31k of penalty.
I went again with filled up form and payment chq.
After few hours of waiting she came back and told me that this was a mistake and the amount is 1.80 lac.
I said this is cheating and i have even taken back my case from credai.
I again went back and rewrote to credai to open my case again.
I got an email from anitesh singh chauhan assuring me that he will resolve the issue urgently .
On 23rd jan 2016 he called me for a meeting.
To my disbelief he again told me the same thing which was told to be in september 2015 that i need to pay 1.80 lac.
I told him that you assured me of resolution and he said this is what they could do.
From september 2015 again till now march 2016 i am still running after them and since they are a big company they are thinking to bully customers and really think that they can get away with anything.
They have charged the penalty @ 24% per annum whereas given me a relief of only 5/- per sq. Feet.
Out of 3 lac they have only removed 1.20 lac and asking me to pay 1.80 lac which is a huge amount and i cannot pay.
I told them that if they had given the possession on time to me i would have paid the penalty without any issues but due to their delay i have also drained my 5 lac as rent and i cannot pay now 1.80 lac more.
Outocme required :so either they compensate me for the rent which i paid due to their delay which is 5lac and then i will pay the penalty of 1.80 lac or they remove the penalty accepting their delay too and will not drag this any further.
Below dates are of significance.
Flat booked : 19/10/2010
Possession date : april 2013
Grace period : october 2013
Possession follow up emails started on : 24/08/2014
Possession letter date : 13/04/2015
Complaint filed in credai : 13/06/2015
Email from tanzeel for resolution : 25/08/2015
Call from tanzeel for penalty waiver: 01/09/2015
Credai hearing date : 05/09/2015
Email to credai to reopen case : 27/09/2015
Email from anitesh singh chauhan assuring resolution : 22/01/2016
Meeting with anitesh at supertech office : 23/01/2016