Reported By: Unknown
Contact information:
Tim Hortons – Mall of the Emirates, Dubai, UAE Dubai
21/6/22 – I visited Mall of the Emirates in the evening around 8:45pm. I ordered for 4 French Vanillas, 2 Donuts (the cashier informed me about the appealing promo of buying 2 donuts for the price of 1, and I was obviously appealed by the promo, so I purchased 4 Donuts) and 1 Sandwich. On scanning the barcode on the app, I received rewards for the sandwich, however, the rewards for the French Vanillas was not added. Hence, I went to the counter to enquire about my reward and the cashier told me to wait for a while since it may still be loading. So I waited, finished having all that I purchased and yet didn’t receive the reward. So I went to the cashier once again and she said that its probably because of the offer on the donut that I didn’t receive my reward. So I asked her why she didn’t inform me about this earlier when she advertised about the promo, to which she replied that she had no idea about it.
My point here is that the donut does not even cost half the price of a French Vanilla, and my rewards on french vanilla was declined? I did not even need those extra donuts, but since the cashier advertised about the promo, I decided to take it.
I had brought my parents and siblings to try out Tim Hortons since I’m a huge fan of it. I’ve always advertised Tim Hortons on social media as well asking my followers to try it out. However, I was almost about to uninstall the app out of furiosity, after what happened.
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