Reported By: Ishita Parmar
Contact information:
Vaastrastudio.com Guwahati Assam
I ordered one saree from Vaastra studio on 5 October 2025. It’s been 21 days there’s no update about the product delivery information they keep on giving certain dates that they will ship on this day that day but they don’t. The order (#2812) was prepaid and there is poor customer service as they falsely claim and make excuses of various reasons. This pattern I also saw later with other customers.
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Hi Ishita,
We’re sorry for the inconvenience. As mentioned at the time of purchase, your saree was made to order, and our dispatch timeline is 10–12 working days. We continuously shared updates with you on WhatsApp, and your tracking details were provided on 30th October, which is before this complaint date.
We always try to deliver as early as possible, but handcrafted made-to-order pieces sometimes take a little extra time to ensure the best quality. We truly value your patience and support.
– Team Vaastra Studio