Volkswagen Dubai Reviews & Complaints

Reported By: Seval Uluyer

Contact information:
Volkswagen Dubai
Dubai, United Arab Emirates

I brought my car for repairing on 25th of April to Dubai Volkswagen in Rashadiyya.. They checked it and my Volkswagen Tiguan 2012 which cost second hand 50.000 AED. They called me 3 days after I gave the car amd told me that it will cost around 40.000 AED. It was only oil leakage, but they tried to find many different complains regarding my car. The car was operating very well because I was driving while I went to Volkswagen service.. Anyway I told them to fix only oil leakage and don’t touch anything else as I will bring my car somewhere different, good mechanic for volkswagen! Then I took my car 1th of May, I came to mechanic and they fixed my car completely with oil and filter change including cost me only 3000 AED.
When I brought my car mechanic shop, they lifted my car up and they found that the volkswagen service even did not fix under the engine which has plastic place. They put it in car trunk and no screws! They lost all the screws…
After they fix the oil leakage, bill presented to me 3200 AED and they made a discount 1900 AED! If they can have possibility for discount why they didn’t give the bill they way it is.. 3200 first bill and they came to 1900!!! I felt it’s just a typical cheap market where you can bargain!!
I am a volkswagen lover and since 10 years I am using volkswagen. In germany, in Turkey many different places I drive only Volkswagen and it is first time that I want to get rid of my Volkswagen and many of my friends exactly think the same.. In Dubai volkswagen is very bad!! Because you don’t have a proper place to repair your car!!! I hope somebody will take serious my complain and do something for it…
Also please kindly find the pictures which I put as proof. The bill which presented as 3000 AED is done by different mechanic which in volkswagen 40.000 AED!!! It’s unbelievable..
Thank you on advance,
Seval Uluyer
00971558765118